At the Port of Portland, we use everything we have – our three airports, four marine terminals, five business parks, and all the resources, expertise, and experience behind them – to move with purpose, connecting people with powerful opportunities and creating value for our region. We know that every person we hire, business we work with, contract we sign and decision we make is a chance to make someone’s life better. And we’ll use our power and influence to pull down barriers, unlock new opportunities, ensure more people share in our region’s success and include those who have been excluded in the past. Our employees are the power behind the Port, working together to have a positive impact and ensure every person who crosses our path feels valued, included, and respected. And with your help – together with our partners, customers, and community – we’ll help drive meaningful change.

We are looking for someone that will share the Port's commitment to valuing differences among individuals, has a passion for being inclusive and advancing practices, strategies and behaviors that promote inclusion and equity. If you enjoy working in an environment that has high customer contact and have a desire to provide exceptional customer service to travelers visiting Portland, then you may have just found your dream job!

• Provide direction to drivers of vehicles dropping off and picking up travelers on terminal roadways.
• Guide pedestrian traffic on the airport terminal sidewalk and crosswalks.
• Answer questions and provide information to customers regarding airport use, services, and the Portland metropolitan area.
• Monitor disabled parking zones in the parking garage when requested for assistance with enforcement action.
• Works towards resolution of concerns with a demeanor of kindness and an attitude of service, being cooperative and non-confrontational, actively forward complaints to the appropriate department.
• When necessary issue parking citations, may testify in court as needed.

• Minimum of (1) one-year experience involving a high level of public contact is required.
• Previous experience in traffic direction, parking control, or a related field is preferred.
• Experience demonstrating cooperative, tactful, and service-oriented contact with the public is required.
• Demonstrated ability to work cooperatively in a stressful environment with difficult customers in a diverse multi-cultural environment is required.
• Demonstrated commitment to customer service is required.

Demonstrated Skills:

• Excellent communication skills including, listening, verbal, non-verbal and in writing.
• Communicating effectively under stressful situations while maintaining composure and conveying clear concise information.
• Basic computer skills using Microsoft Office, including Outlook.
• Demonstrated experience working with limited supervision.

Ability to:

• Demonstrate the Port's commitment of valuing differences among individuals and passion for being inclusive.
• Build partnerships with strong customer service skills.
• Resolve argumentative situations using verbal skills and tact.
• Promote safety as a guiding principle and a regular practice in accomplishing work.
• Pass a physical examination and baseline hearing test, when requested.
• Work outdoors in extreme weather conditions and to be on feet for long periods of time.
• Work independently or in a group.
• Proven team player that shows the utmost respect for others.

• Safety: The Port promotes safety as a guiding principle and practice in accomplishing work by complying with safety and health policies and procedures and consistently seeking improvements that support operational excellence.
• Diversity and Inclusion: At the Port, we don't just accept difference; we value and support it to create a culture of inclusiveness and fun. We are proud to be an Equal Opportunity Employer.
• EEO/Affirmative Action Policy Statement: The Port of Portland is dedicated to maintaining and improving a work environment, which extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability or sexual orientation. Employment decisions shall be made in such a manner as to further the principle of equal employment opportunity and to comply with state, federal and local laws. We affirm through this policy statement our continuing commitment to the principles of nondiscrimination and affirmative action.
• Veterans Preference: Under Oregon law, qualified veterans may be eligible for veterans preference when applying for Port of Portland positions. If you are a veteran and would like to be considered for a veterans preference for this job, please provide the qualifying documents as instructed during the application process.
• Background Checks and Drug Testing: The Port of Portland will conduct background checks and/or drug tests for positions where such tests are required by regulation and for other safety-sensitive positions.
• ADA Accommodation: Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the Port can reasonably do so without imposing an undue hardship on the business or compromising the integrity of the recruitment process. An applicant with any disability who believes that they need an accommodation should contact Human Resources at 503.415.6000