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Job Description
- Req#: A1923-25-0030?language=en&page=12&sort=publicationDateDesc
- You will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure.
- You will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure.
Job summary
WORKING 28/32 HOURS PER WEEK,BETWEEN 8:00AM AND 6:30PM, UP TO FIVE DAYS PER WEEK, WORKING ON A FOUR WEEKLY ROTA.
YOU MUST BE FULLY FLEXIBLE TO WORK DIFFERENT DAYS/TIMES TO SUIT THE NEEDS OF THE BUSINESS.
Due to expansion within Teldoc, an opportunity has become available to work in our Call Centre team based in our Integrated Care Navigation Centre in Telford.
Main duties of the job
You will be responsible for responding to high volumes of inbound calls professionally, quickly and effectively following policies and procedures, providing a fast, accurate and effective patient telephone service, effectively answer all types of calls from patients, hospitals, emergency services, pharmacys, booking appointments via our booking system and providing an efficient and courteous telephone service and dealing efficiently with all enquiries.
About us
As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate effectively, have empathy and patience receiving inbound and making outbound calls. We have a patient list size of over 50,000 patients across multiple sites.
Date posted
22 April 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A1923-25-0030
Job locations
Euston House
Euston Way
Telford
Shropshire
TF3 4LY
Job descriptionJob description
Job responsibilities
An opportunity has become available to work in our Teldoc Call Centre team based in our Integrated Care Navigation Centre in Telford.
You will be responsible for greeting Teldoc patients on the telephone, care navigation, booking appointments and answering queries in a professional and caring manner.
As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate effectively, have empathy and patience to deal with a high volume of queries from patients and NHS professionals. We have a patient list size of over 49,000 patients across multiple sites.
Availability to work Monday and Friday preferred.
Job responsibilities
An opportunity has become available to work in our Teldoc Call Centre team based in our Integrated Care Navigation Centre in Telford.
You will be responsible for greeting Teldoc patients on the telephone, care navigation, booking appointments and answering queries in a professional and caring manner.
As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate effectively, have empathy and patience to deal with a high volume of queries from patients and NHS professionals. We have a patient list size of over 49,000 patients across multiple sites.
Availability to work Monday and Friday preferred.
Person SpecificationPerson Specification
Experience
Essential
Experience
Essential
Employer details
Employer name
Teldoc
Address
Euston House
Euston Way
Telford
Shropshire
TF3 4LY
Employer's website
Employer details
Employer name
Teldoc
Address
Euston House
Euston Way
Telford
Shropshire
TF3 4LY
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.