Employer Industry: Higher Education

Why consider this job opportunity:
- Opportunity for flexible remote work after initial training
- Engage with a diverse clientele and contribute to a welcoming environment
- Gain experience in customer service within a reputable educational institution
- Work in a collaborative environment that values diversity and inclusion
- In-person training provided to ensure you are well-prepared for the role

What to Expect (Job Responsibilities):
- Assist customers with phone calls and emails, addressing inquiries and providing support
- Process customer registrations and website orders using appropriate digital registration systems
- Support customers with order issues, website technical support, and digital product access
- Manage data entry and record maintenance in Salesforce to ensure accurate information
- Engage with customers daily, fostering a positive and inclusive environment

What is Required (Qualifications):
- Basic understanding of computers and strong technical skills
- Strong organizational and interpersonal skills
- Ability to assist customers effectively and create a welcoming environment
- Availability to attend in-person training at University Park
- Must successfully complete background check(s) in accordance with University policies

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or support roles
- Familiarity with Salesforce or similar customer relationship management systems
- Enthusiasm for working in a higher education or agricultural sciences context
- Ability to work well in a team-oriented environment

#HigherEducation #CustomerService #RemoteWork #DiversityAndInclusion #CareerOpportunity

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