Employer Industry: Inbound Call Center Services

Why consider this job opportunity:
- Competitive compensation for part-time work
- Flexible scheduling with multiple shift options to choose from
- Opportunity for career advancement and growth within the organization
- Remote work opportunity allows you to work from home
- Comprehensive benefits package including dental and critical illness insurance
- Employee Assistance Program available for support

What to Expect (Job Responsibilities):
- Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs
- Collect and document all claim details provided by the customer accurately
- Identify and resolve customer issues by adhering to client-specific handling instructions
- Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries
- Remain available for extended hours or additional shifts during peak periods or emergencies

What is Required (Qualifications):
- High School Diploma or general education degree (GED) required
- 1-2 years of quality assurance experience preferred
- Ability to read and interpret documents such as police and accident reports
- Proficient in basic computer functions, including Microsoft Word and Excel, and ability to type at least 40 words per minute
- Must be on a private network, not allowed to work in public locations

How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish

#InboundCallCenter #CustomerService #RemoteWork #FlexibleScheduling #CareerGrowth

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