Employer Industry: Wallcovering

Why consider this job opportunity:
- Flexible part-time schedule of 25 hours per week, Monday through Friday
- Opportunity for career advancement within the organization
- Supportive work environment that values exceptional customer service
- Chance to work with a diverse range of clients, including wallpaper retailers and designers
- Collaborative team atmosphere that encourages problem-solving and independent judgment

What to Expect (Job Responsibilities):
- Provide exceptional customer service to retail businesses and consumers in a call center environment
- Process orders received via EDI, email, and phone across all brands
- Manage and resolve challenging customer issues effectively and professionally
- Advise customers on shipping information for in-stock or back-ordered items
- Assist with administrative tasks and projects as needed

What is Required (Qualifications):
- 2-3 years of experience in a fast-paced customer service team, specifically in an inbound call center environment
- Strong computer proficiency with Microsoft Office and Excel
- Prior experience working in an ERP system (SAP, JDE) is beneficial
- Excellent interpersonal, oral, and written communication skills
- Exceptional organizational and time management skills, with attention to detail

How to Stand Out (Preferred Qualifications):
- Experience in the wallcovering or related industry
- Ability to manage multiple competing tasks simultaneously
- Familiarity with customer service best practices in a call center setting

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