• Job Description

  Req#: 23237

  Department Overview:	DoubleTree by Hilton Madison Downtown 525 W Johnson Street, Madison, WI 53703 608-251-5511 Hours of Operation: 24 hours/day, 7 days/week, 365 days/year We are looking to add Team Members who can contribute to our culture of community. Here at DoubleTree by Hilton Madison Downtown, our unique brand personality is CARE and we embody this through caring for our fellow Team Members by making sure they feel as valued and supported as we ask them to do for our Guests, caring for our Guests and ensuring 100% satisfaction from reservation through check out, caring for our building and ensuring it is always in a clean and welcoming state, and caring for our local community though a variety of outreach and volunteering opportunities.
  Anticipated Start Date	3/1/24
  Anticipated Hours Per Week	16
  Schedule:	Overnight Shift from 11:00 PM -7:00 AM 2 shifts per week : Friday and Saturday
  Salary/Wage Range:	Hourly $19.00 to $20.00
  Number Of Positions	1
  Position Summary/Job Duties:	DoubleTree by Hilton Madison Downtown is looking to hire a part time Night Audit Team Member. We’re located in the heart of downtown Madison, within walking distance of the UW campus, State Street, and the Capitol square; so get ready to jump in and create memorable experiences for our guests! Are you a night owl who is available to work the overnight shift from 11pm to 7am on Fridays and Saturdays on a weekly basis? Great! We have just the position for you. We are looking to hire an overnight Front Desk Team Member to fill our open Night Audit position. No experience, no problem! If you like working with people and ensuring that they have a fantastic experience, we can teach you the rest. The Night Audit position is great for someone who likes working independently and has great attention to detail skills. Ideal candidates will be friendly with a can-do attitude, comfortable learning and using our online property management system, willing to assist guests with a variety of needs, and enjoys providing exceptional service. Job Duties & Responsibilities: Ensure the smooth arrival and departure of all guests Make reservations, check guests in and out of the hotel, assist with guest requests, and provide outstanding customer service Assist guests with special requests, directions, services, and all other inquiries Communicate in a pleasant tone and accommodating manner over the phone, via email, and in-person Compile and run daily reports using our property management system Conduct end of day procedures and managing nightly hotel operations Meet and exceed guest expectations by anticipating their needs, providing local recommendations, and ensuring 100% satisfaction Resolve guest issues in a pleasant and timely manner What is in it for YOU? Up to $20 an hour with a raise after 60 days and then annually Employees and their friends and family enjoy fantastic discounts at all Hilton Brand Hotels! Imagine… a Florida beach vacation for $50 a night! Within walking distance of UW Campus and Downtown Madison On and near several bus lines Free on-site parking and secure bicycle rack Shift meal discounts so good, you'll think you're eating for free + FREE DoubleTree cookies! Enjoy a 50% discount off all food items at Bistro525 both on and off the clock Enjoy a 50% discount at Starbucks® located in the hotel both on and off the clock Paid vacation time earned after one year of employment
  Qualifications:	Required Skills & Experience Ability and willingness to learn and use the property management system Friendly and outgoing personality both in-person and on the phone Responsibly handle all forms of payment Dependable and enthusiastic work ethic Strong attention to detail, organization and follow-up abilities
  Physical Demands	Working overnight shift from 11:00 PM-7:00 AM
  Application Instructions:	Interested applicants can apply on our website: www.applydtmadison.com , or in person at 525 W Johnson Street, Madison, WI 53703. Applications are available at the front desk with same day interviews available Monday-Friday from 9:00 AM-4:30 PM.
  Contact:	Org: DoubleTree by Hilton Madison Downtown Contact: Mary Bergenske-Anderson Web: https://www.hilton.com/en/hotels/msndtdt-doubletree-madison-downtown/ Email: mary.bergenske-anderson@hilton.com

• About the company

  The University of Wisconsin is a top-ranked research institution located in Madison, Wisconsin, providing exceptional education opportunities to undergraduates, graduate and professional students.

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