Employer Industry: iGaming

Why consider this job opportunity:
- Salary up to $20 per hour
- Flexible part-time schedule of 20 hours per week, Tuesday to Saturday
- Opportunity for career advancement within a supportive and collaborative team environment
- Comprehensive benefits, including a 401k plan with company matching and 15 days of PTO annually
- Remote work opportunity available for candidates in any U.S. state
- Recognition as one of the 20 best places to work in Seattle, fostering a positive company culture

What to Expect (Job Responsibilities):
- Deliver exceptional customer service by providing accurate product and service information, resolving issues, and offering guidance on promotions and bonuses
- Assist with customer calls for all Mandarin-speaking customers
- Collaborate with cross-functional departments to effectively resolve customer concerns and ensure a seamless experience
- Maintain accurate customer records by updating account information as needed
- Recognize signs of problem gambling and provide customers with necessary support resources

What is Required (Qualifications):
- Must be 21 years of age or older
- Previous experience in a high-volume, fast-paced call center strongly preferred
- Fluency in both Mandarin and English
- Excellent verbal and written communication skills
- Ability to successfully complete a background check, drug screen, and obtain necessary gaming licenses

How to Stand Out (Preferred Qualifications):
- Calm and patient demeanor when handling complaints and difficult situations
- Strong multitasking and prioritization abilities
- Commitment to high standards, initiative, proactivity, and professionalism
- Ability to type and communicate on the phone for extended periods

#iGaming #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

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