Job summary

We are looking for an enthusiastic and motivated team player who can work as part of our team, as well as being able to work independently within our busy reception area.

We are a 2 Partner GP surgery with over 10,000 registered patients.

Previous experience is essential. Your role will include greeting visitors at the reception desk and over the telephone, so a pleasant manner and patience is a must.

The reception is a very busy area, so you need to be able to multi task, whilst remaining calm and have a good sense of humour.

The hours for this post are 20 hours each, per week Monday to Friday, for two receptionists

Main duties of the job

• KEY RESPONSIBILITIES:
• To open/close practice
• Room check at the end of the day
• Clinical room stock
• To ensure that all visitors and telephone callers to the practice are greeted professionally and friendly.
• To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries or new patient registration.
• Call/recall of patients on chronic disease register & or long term conditions register.
• Taking minutes for meetings as when required
• Liaising with MDT team
• Liaising with external contractors
• Making appointments on EMIS Web, submitting triages for patients who are unable to do so
• Dealing with all telephone queries/prescription requests/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.
• Receiving specimens from patients, ensuring all their details have been recorded whilst following Health & Safety policy.
• Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.
• To have a thorough knowledge of all practice policies and procedures and adhere to them.
• Filing patient records/post, registering new patients
• Ad hoc tasks from PM and or partners

About us

We are a friendly and welcoming team. We have a mixed group of clinicians ranging from, Partners, Salaried GPs, Pharmacist to Nurses. Our Admin team comprises of reception, admin, secretaries and GP assistants.