Employer Industry: Call Center Services

Why consider this job opportunity:
- Starting wages at $12/hr, with top-performing agents earning between $35,000 and $47,000 annually
- Performance-based incentives and bonuses, including a $2.50 bonus per successfully signed contract
- Ongoing training and growth opportunities within a collaborative environment
- Additional pay for evening, night, and weekend shifts
- Chance to engage with customers from various industries, broadening your skillset
- Supportive team environment fostering innovation and mutual support

What to Expect (Job Responsibilities):
- Serve as a liaison for customers, handling inquiries, resolving issues, and delivering exceptional service
- Manage legal contract finalization, ensuring accuracy and compliance with legal guidelines
- Collaborate with legal and compliance teams to escalate issues and obtain necessary approvals
- Analyze issues, troubleshoot problems, and provide efficient solutions to customer inquiries
- Stay updated on industry trends and company services to assist customers effectively

What is Required (Qualifications):
- Minimum 1 year of experience in a customer-facing role, preferably in a Call Center or Intake Department
- Excellent verbal and written communication skills in both English and Spanish
- Ability to multitask and thrive in a fast-paced environment
- Strong analytical and problem-solving abilities
- Must reside in the United States

How to Stand Out (Preferred Qualifications):
- Minimum 1 year of legal intake experience in a law firm handling direct phone contact or intake coordination
- Quick learner with the capability to adapt to changing procedures and software

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