Department

Publix Technology

Description

• Answer phones and log incidents for the calls received,
• Perform first level problem determination/support via the phone for store/corporate hardware and software application problems, and
• Monitor alerts for hardware and software applications and take appropriate actions

Required Qualifications

• Ability to type approx. 35 WPM while on the phone with the customer,
• strong analytical and problem-solving skills with attention to detail,
• ability to handle stressful situations in a professional manner,
• professional telephone etiquette,
• ability to work in a fast-paced environment,
• ability to manage multiple tasks,
• ability to handle a high volume of work accurately with frequent interruptions,
• excellent verbal and written communications skills,
• ability to work varying shifts and weekends,
• excellent attendance and punctuality record,
• good human relation skills (the ability to work well with others and to be a team member),
• enthusiasm, initiative, pride in work, and
• a commitment to Publix and our Mission.

Preferred Qualifications

• Current or previous Publix Retail experience
• Current or previous experience using Publix Applications (Chaintrack, Supply Chain Work Bench, POS systems, etc)
• One or more years of customer service and/or phone support experience

Hours of Work

Shift work, including nights, weekends and holidays.

Frequency of Pay

Weekly

Minimum Base Pay

17.95

Maximum Base Pay

25.40

Potential Annual Base Pay

NA

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. The bonus for this position is 8 hours of pay when a new associate joins Publix prior to July 1. There is no bonus in the first year for associates hired after July 1. In subsequent years, the bonus is equal to 8 hours’ pay if associate remains employed through issue date of the bonus check.

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans plan
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

Address

3525 AVIATION DR

City

Lakeland

State

Florida

Zip Code

33881

Additional Information

* Department Hours of Operations: 4am – 1am

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

***Relocation/Household Good Shipment Allowance will NOT be provided.***
Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.

Facility

Lak Information Systems Airside - West B048W