The Family Justice Center Intake Specialist will increase agency capacity by serving as the portal of entry and contact for clients seeking services at the FJC. Duties include interviewing clients to determine appropriate services, assisting clients by coordinating the various programs and services at the FJC.

The primary purpose of the Family Justice Center is to provide the backbone infrastructure for our community’s response to interpersonal violence. It is a public/private partnership of agencies dedicated to ending domestic violence, child abuse, sexual assault, stalking, human trafficking and elder abuse through prevention, education and a coordinated response of comprehensive, client-centered empowerment services organized in a single location.

RESPONSIBILITIES:

Responsibilities may include, but are not limited to the following:

80% Center Coordination

This employee will greet and receive FJC visitors, partners, and clients including: victims of domestic violence, child abuse, elder abuse, stalking, human trafficking and sexual assault; complete appropriate intakes with clients, make and track referrals to services, provide follow up with clients; supervise the waiting room and children’s playroom to support a safe and welcoming environment for families seeking services, answer telephone calls to FJC promptly and efficiently, provide information and/or referrals to routine inquiries or route calls to appropriate FJC staff and partners; share information regarding mutual cases through a system of signed client releases of information; perform other duties, functions, special projects, and responsibilities as deemed necessary for effective services to clients.

20% Assure quality services and program efficiency and effectiveness

Ensure that all activities carried out in the name of the Family Justice Center are in accordance with the Center’s mission, policies and procedures, as well as its purpose and intent. Explain policies, procedures, etc. to clients, the public, partners and/or staff when required; compile and report statistical data as required; maintain client records including: danger assessment, intake paperwork, referrals, client releases, visit summaries, and case review documentation; maintain inventory lists of equipment and supplies; serve on FJC partner committees or other team meetings assigned by the FJC Director; perform tasks related to the day to day function of the FJC.

Encourage collaboration and communication within the partnership to insure victim-centered services; participate in meetings and committees for planning program services/activities; monitoring, evaluating, and providing feedback.

Employee may be called upon in case of a disaster, either natural or man-made, to serve the citizens of Alamance County. This work may occur outside of normal working hours.

• Accountability - Ability to accept responsibility and account for his/her actions.

• Accuracy - Ability to perform work accurately and thoroughly.

• Adaptability – Ability to change behavioral styles and method of approach when necessary to achieve the goal and partner successfully.

• Analytical – Ability to analyze statistical data, keep accurate records and complete reports.

• Autonomy – Ability to work independently with minimal supervision.

• Collaborative – Ability to cooperate and partner in team environments for the benefit of all involved parties.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Communication, Written - Ability to communicate in writing clearly and concisely.

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

• Detail Oriented – Thoroughness in accomplishing a task through concern for all areas involved, no matter how small.

• Empathetic - Ability to appreciate and be sensitive to the feelings of others.

• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.

• Initiative - Ability to do more than is required or expected within the job, does things that no one has requested that will improve processes and services.

• Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.

• Multitasker – Ability to multi-task in a fast-paced environment.

• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

• Relationship Building - Ability to effectively build relationships with customers and co-workers.

• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.

• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

SKILLS & ABILITIES: This employee should have considerable knowledge of social work principles, techniques, and practices and their application to individual casework, group work, and community problems; knowledge of the psychosocial, socioeconomic and behavioral problems; and of governmental and private organizations and community resources. This employee will need knowledge of laws, regulations, and policies, which govern the program; skill in establishing rapport with a client and applying techniques of assessing psychosocial, behavioral, and psychological aspects of client's problem.

This employee needs the ability to work as part of a fast-paced multi-disciplinary team, which includes ability to establish and maintain effective working relationships with supervisor, team, clients, and partner agencies within and outside of the Family Justice Center. Experience working with victims of domestic violence and their children, victims of sexual assault, victims of child abuse, and victims of elder abuse is preferred. Knowledge of best practices relating to family violence, which includes identification, safety, and confidentiality.

Education & Experience: Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at leave 2 years of experience in an office, government, or nonprofit setting, plus other public contract experience which included negotiating, interviewing, explaining information, gathering and compiling data. Typing skills are required. Knowledge and/or experience working with survivors of domestic and sexual violence preferred. Bi-lingual preferred.

Computer Skills: Prior experience with intermediate Microsoft Office (Excel, PowerPoint, Outlook) knowledge required. Prior experience working with a client database.

License/Credentials: Possession of a valid NC driver’s license.