Employer Industry: Educational Technology

Why consider this job opportunity:
- Competitive compensation package
- Unlimited paid time off, including paid holidays and Winter Break
- Opportunities for career advancement and professional development
- Flexible work environment
- Employee Equity Appreciation Program
- Best in class technology equipment for every employee

What to Expect (Job Responsibilities):
- Provide "White Glove" customer service to ensure an excellent onboarding experience for customers
- Manage implementation and onboarding of all new and renewing partners
- Deliver engaging, comprehensive trainings to customers and ensure readiness to go live
- Identify churn risks and develop proactive plans to increase customer retention
- Collaborate with the sales team to manage the life of accounts post-sale through renewal

What is Required (Qualifications):
- Bachelor's Degree in business, education, or other related areas required
- 2-4 years of experience in Customer Support, Customer Success, Onboarding/Implementation, or Account Management
- Experience with Teaching Strategies products and services highly preferred
- Strong analytical, problem-solving, and troubleshooting skills
- Excellent written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Experience with Salesforce or another CRM solution is highly desired
- Proven track record of delivering excellent customer experiences
- Superior organizational capabilities and time management skills
- Effective presentation skills
- Ability to communicate comfortably at multiple levels with customers (technical/non-technical/management)

#EdTech #CustomerSuccess #CareerGrowth #FlexibleWork #Onboarding

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