Employer Industry: Digital Marketing Services

Why Consider this Job Opportunity:
- Salary up to $24.28 per hour
- Opportunities for career advancement and professional development
- Hybrid work model offering flexibility between remote work and in-office collaboration
- Supportive culture of diversity and inclusion with programs for employee engagement
- Generous paid time off policy and comprehensive benefits package

What to Expect (Job Responsibilities):
- Provide top-tier support to partners and their clients, addressing inquiries and educating them on services
- Manage questions related to Partner Billing, including direct deposit and revenue share
- Utilize internal resources to resolve complex technical and billing issues
- Document and track defects and feature requests, communicating concerns from partners and clients
- Participate in team meetings and development sessions to enhance skills and contribute to team improvements

What is Required (Qualifications):
- 12+ months in a support or professional services role with a track record of reliability (80% attendance or better)
- Proficiency with technology, including troubleshooting various devices
- Strong interpersonal skills with a focus on customer satisfaction
- Exceptional multitasking abilities in a fast-paced environment
- Excellent verbal and written communication skills, with a keen attention to detail

How to Stand Out (Preferred Qualifications):
- Experience in a customer support role within the digital marketing or technology sector
- Familiarity with billing processes and partner management
- Demonstrated ability to adapt to a rapidly changing environment
- Involvement in team projects or initiatives that showcase leadership and collaboration
- Interest in continuous learning and professional development

#DigitalMarketing #CustomerSupport #CareerGrowth #HybridWork #DiversityAndInclusion

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