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Passenger Assistance Agent

Help our passengers start their journey with a smile

Passenger Assistance Agents serve customers who may need extra help traveling through the airport by transporting them in wheelchairs or carts to and from the gate and, when necessary, onto the aircraft. They are also trained to work in the airport lobby assisting customers upon arrival and check-in at the airport by greeting customers, handling bags (as if they were their own!), ticket verification, and more.

If you enjoy helping others, meeting diverse people from around the world, and the excitement of working at the airport, a Passenger Assistance Agent position at United Ground Express, a subsidiary of United Airlines, is right for you.

Providing Safe, Caring, Dependable, and Efficient service to our passengers

• Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
• Push passengers in wheelchairs to and from gates
• Carry passengers’ carry-on luggage
• Greet and assist customers upon airport arrival
• Assist with checked and claimed luggage
• Direct passengers to appropriate security lines at TSA
• Assist passengers with any problems, questions, or concerns

You’ll be provided the tools you need on the Runway to Success!

• We provide paid training, including orientation, classroom, virtual, and on-the-job training
• When you’re ready, you can explore roles such as Lead Agent, Dispatcher, Compliance Coordinator, Supervisor, General Manager and more

Flexibility

• Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport
• You must be available for day shifts, night shifts, weekends, and holidays
• You will be required to work mandatory overtime, when necessary
• As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule
• Punctuality and reliability are essential – we’ve got flight schedules to meet!

We reward your efforts

• $22.60/hr ($18.00 per the union contract + $4.60 supplemental pay), plus tips
• Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
• UA Discount Program for flights when you want to purchase a ticket
• Paid Time Off (PTO)
• And More

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UGE requirements

• High school diploma, GED or equivalent
• Minimum of 18 years old
• Ability to read, write, and speak in English
• Ability to operate a computer/tablet to enter and retrieve data
• Ability to push, pull, and/or lift up to 70lbs. on a consistent basis
• Ability to pass fingerprinting, a background check, and a drug screen
• Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements
• Legally authorized to work in the United States without sponsorship

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

United Ground Express is a drug-free workplace and conducts a random drug test. Employment with UGE is contingent upon a 10-year criminal History records check and drug screen as required.