At AstraZeneca, we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We're focused on the potential of science to address the unmet needs of patients around the world. As a Patient Access Specialist, you'll play a pivotal role in helping patients access our life changing medicines.

The Patient Access Specialist (PAS) is an essential member of the AstraZeneca Patient Support Operations team supporting patients and healthcare providers across the US. This position will be responsible for answering calls helping patients understand their access to medication through reimbursement and affordability programs. This role will focus on identification of access pathways by providing information and resources to address access barriers while maintaining internal and external communications.

Essential Job Functions:

• Manage day to day activities of patient/ health care provider support requests across multiple communication channels in a Contact Center via Phone, Fax, Chat, eMail, etc. anticipating a high volume of inbound phone calls and faxes
• Ensure all support requested is captured within the Case Management system
• Ensure timely processing and resolution of cases
• Escalate complex cases, when appropriate
• Coordinate all appropriate aspects of patient case management through to completion, using effective interpersonal skills to manage interactions
• Educate Health Care Providers and patients on available support programs
• Communicate effectively with payers, pharmacies, third party administrators and other departments
• Perform in-depth research into patient's medication coverage (may include benefit investigation/prior authorization/appeals and available support programs)
• Educate offices on Patient Support programs and referral process to ensure timely case processing

Education, Qualifications, Skills and Experience Requirements:

• High School Diploma Required
• Ability to drive projects and cases to completion, be self-directed, have excellent verbal and written communication skills with excellent customer service
• Analytical thinking, problem solving and decision making
• Effective organizational management
• Proficient competency using Word, Excel and PowerPoint
• Ability to multitask and manage multiple parallel projects
• Business acumen; knowledgeable in current and possible future policies, practices, trends, technology and information affecting Patient Support programs
• Must be able to support all hours of operations (Monday- Friday, core shifts from 8 am-6 pm ET)
• Hybrid work location with at least 25% designated on-site team collaboration days with at least 1 day/week on-site

Desirable:

• Associates or Bachelor’s Degree strongly preferred, or 2 years of healthcare/healthcare reimbursement experience; high level of proficiency in all aspects of patient access, i.e., benefit investigations, specialty pharmacy distribution, private and public payer reimbursement policies and procedures, regulatory and administrative rules
• Expert knowledge of specialty products, reimbursement for medical and pharmacy benefits, patient access processes and patient assistance programs: operational policies and processes
• Proven track record for consistently meeting or exceeding qualitative, as well as any relevant quantitative, targets and goals
• Experience with HIPAA policy, patient access data and analytics

At AstraZeneca, we 're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you!

Where can I find out more?

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Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

AstraZeneca requires all US employees to be fully vaccinated for COVID-19 but will consider requests for reasonable accommodations as required by applicable law.