Love what you do!

At The Oregon Clinic, we value being a positive and supportive workplace so our employees can enjoy what they do best – serving our patients and our community. We are seeking a full-time Patient Account Representative to join our Patient Billing Team located in the Lloyd district of NE Portland. You will work with exceptional physicians who value their team and working together to help our patients get the best possible care.

Our busy practice receives a high volume of patient appointments and calls, and we are searching for an experienced team player with excellent customer service skills and the ability to interact with both external and internal customers in an effective, friendly, professional and timely way. The ideal candidate will be a self-starter with strong customer service, analytical, organizational and time managements skills and the ability to multi-task. Candidates must have the ability to take direction and multi-task and the capacity to retain training info and or organize the material to strive to work independently.

Primary duties include managing online payment services for patients, assisting with monitoring payment plans, and answering questions regarding patient accounts, forwarding calls to Financial Counselors when necessary; following up on assigned aging accounts receivables and on returned mail for the billing department, including calling patients and/or doctor’s offices to obtain new billing information; performing data entry and miscellaneous clerical tasks, and covering for the Receptionist as needed.

Workdays will be Monday to Friday from 8:00 a.m. to 4:30 p.m.

Starting pay range, based on experience:

Level I: $21.08 - $28.52 per hour

Level II: $23.19 - $31.37 per hour

Medical, Vision, and Rx Insurance is 100% paid for by The Oregon Clinic for full-time employees.

Qualifications:

• Prefer Centricity knowledge, great customer service, knowledge in medical billing, & experience with large patient call volume.
• Knowledge of CPT and ICD-10 codes, & experience with insurance Companies in a work setting.
• 2 years of experience in a healthcare, healthcare insurance or managed care setting
• Experience in a medical billing/collection position and with MS Word preferred
• Excellent customer services skills, including having exceptional patience skills
• Strong analytical, organizational and time management skills; excellent verbal and written communication skills
• Ability to multitask and prioritize duties with little supervision and interact effectively and courteously with patients, physicians, providers, payers, and co-workers

Additional Benefits:

• Generous Paid Time Off (PTO) + 8 paid holidays
• Generous 401(k) retirement plan
• Flexible Spending Account
• Robust Wellness Programs
• Pet Insurance
• 70% of Tri-Met pass covered
• Lots of discounts to local stores and activities

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Our Commitments

• Diversity, Equity, & Inclusion : We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. We show respect for all people through our words and actions.
• Oregon Benefit Company : As an Oregon Benefit Company we consider our impact on society and the environment in our business decision-making process.
• A safe workplace : We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.