Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient satisfaction and account resolution
- Work in a dynamic and innovative healthcare setting focused on community support
- Engage with skilled professionals in a collegial atmosphere

What to Expect (Job Responsibilities):
- Serve as the first point of contact for patients to address their needs and resolve account balances
- Handle 75+ inbound and outbound calls efficiently with a focus on first-call resolution
- Analyze accounts for proper billing procedures and take necessary actions to resolve issues
- Utilize internal and external software to retrieve and input information for patient inquiries
- Accurately document accounts and follow up with patients as needed to ensure resolution

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of customer service experience in a call center environment
- Previous experience in negotiations, sales, or collections preferred
- Understanding of billing and recovery cycle, including legal rules and regulations
- Proficiency in Windows-based systems and Microsoft Office products

How to Stand Out (Preferred Qualifications):
- Previous experience in medical collections or revenue cycle management
- Strong negotiating and closing skills
- Ability to type a minimum of 35 words per minute
- Exceptional interpersonal, written, and verbal communication skills
- Demonstrated attention to detail and dependability

#HealthcareServices #PatientSupport #CareerOpportunity #CustomerService #CommunityHealth

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