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Job Description
- Req#: M0045-24-0011?language=en&page=649&sort=publicationDateDesc
- To contribute to the smooth running of the patient administrative process throughout the patient journey.
- Ensure The Riverside Clinic best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.
- First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors.
- Day to day management of the referrals from the booking office.
- Maintaining and developing patient administration systems, including appointment systems, referrals and record keeping.
- Timely resolution to clinic change requests disseminating information to relevant colleagues and consultants.
- To manage all incoming and outgoing communication including mail, emails and calls.
- Approve electronic bookings received via the relevant system and update any booking received via email.
- Monitoring waiting lists and ensuring they are accurate and complete.
- Implementing and maintaining a system to monitor waiting times.
- Identifying changes in demand for particular services.
- Developing and monitoring plans to improve practice.
- Contributing to improving the quality and overall management of the waiting list.
- Providing weekly statistical information and reports on performance.
- To be the first point of contact for patients when booking into the department
- To support the clinicians working within the services, eg: cancellation of clinics; to book interpreters; check and update clinical diaries
- To deal with complaints
- To deal effectively with patient enquiries, queries and appointment requests
- To register patients using organisational systems (Soliton)
- Oversee the processing of diagnostics within the service
- To deal effectively and sensitively with all issues relating to patients in an appropriate, factual and confidential manner.
- To maintain a healthy and safe working environment for self and colleagues
- To Inform a Line Manager of any factors affecting delivery of service as soon as they arise
- Undertake Endoscopy reception duties and front of house reception duties when required
- Prepare, compile and sort documentations for data entry/scanning etc
- To adhere to contract policies and procedures with regards to booking of patients correctly and into the appropriate clinics
- To be proactive in terms of ensuring that all clinics are filled to capacity
- To comply with data integrity and security policies
- To actively communicate with your team members to assist service delivery
- Previous use of Patient administration systems
- Excellent Telephone and face to face communication skills
- Attention to detail
- Planning and organisation
- Confidentiality
- Ability to work under pressure
- Excellent communication skills
- Customer service orientation
- Initiative
- Reliability
- Flexibility
- To decide priorities for own working area, balancing other patient related and professional demands, and ensure that these remain in accordance with those of the section as a whole.
- To be responsible for organising and planning own caseload to meet service and patient priorities. Readjust plans as situation change/arise.
- To represent the organisation in a key stakeholder location
- To be aware of Health and Safety aspects of your work area, including your prompt recording and reporting of accidents to senior staff, and ensuring equipment use is safe.
- To comply with the Healthshare organisational and departmental policies and to be involved in their reviewing and updating as appropriate.
- To undertake any other duties that might be considered appropriate by the team
- To be the first point of contact for patients when booking into the department
- To support the clinicians working within the services, eg: cancellation of clinics; to book interpreters; check and update clinical diaries
- To deal with complaints
- To deal effectively with patient enquiries, queries and appointment requests
- To register patients using organisational systems (Soliton)
- Oversee the processing of diagnostics within the service
- To deal effectively and sensitively with all issues relating to patients in an appropriate, factual and confidential manner.
- To maintain a healthy and safe working environment for self and colleagues
- To Inform a Line Manager of any factors affecting delivery of service as soon as they arise
- Undertake Endoscopy reception duties and front of house reception duties when required
- Prepare, compile and sort documentations for data entry/scanning etc
- To adhere to contract policies and procedures with regards to booking of patients correctly and into the appropriate clinics
- To be proactive in terms of ensuring that all clinics are filled to capacity
- To comply with data integrity and security policies
- To actively communicate with your team members to assist service delivery
- Previous use of Patient administration systems
- Excellent Telephone and face to face communication skills
- Attention to detail
- Planning and organisation
- Confidentiality
- Ability to work under pressure
- Excellent communication skills
- Customer service orientation
- Initiative
- Reliability
- Flexibility
- To decide priorities for own working area, balancing other patient related and professional demands, and ensure that these remain in accordance with those of the section as a whole.
- To be responsible for organising and planning own caseload to meet service and patient priorities. Readjust plans as situation change/arise.
- To represent the organisation in a key stakeholder location
- To be aware of Health and Safety aspects of your work area, including your prompt recording and reporting of accidents to senior staff, and ensuring equipment use is safe.
- To comply with the Healthshare organisational and departmental policies and to be involved in their reviewing and updating as appropriate.
- To undertake any other duties that might be considered appropriate by the team
- Excellent telephone manner
- Previous experience working in booking/administration environment within the NHS or other healthcare provider
- Experience of working with public and/or patients in a healthcare environment
- Excellent communicator
- Good attention to detail
- IT literate
- Ability to deal with confidential information
- Able to communicate in other languages
- Effective listening skills
- Excellent customer care practice
- General secondary education
- Working knowledge and proficient in the use of Office package
- Reliability with good timekeeping
- Must be legally entitled to work in the UK
- Ability to work flexibly to accommodate peaks and troughs of activity and business demands
- Excellent telephone manner
- Previous experience working in booking/administration environment within the NHS or other healthcare provider
- Experience of working with public and/or patients in a healthcare environment
- Excellent communicator
- Good attention to detail
- IT literate
- Ability to deal with confidential information
- Able to communicate in other languages
- Effective listening skills
- Excellent customer care practice
- General secondary education
- Working knowledge and proficient in the use of Office package
- Reliability with good timekeeping
- Must be legally entitled to work in the UK
- Ability to work flexibly to accommodate peaks and troughs of activity and business demands
Job summary
The Riverside Clinic is part of Healthshare group, a clinically-led organisation who place the patients experience, expectation and outcome at the forefront of every decision.
Our vision is to be the best independent community healthcare organisation in the UK that is trusted by patients, chosen by policy-makers and regarded with pride by all our team. We aim to continually evolve and learn through evidence and experience to help people improve their health.
We are looking for a responsible Patient Administrator to coordinate our medical services. For this role, you should be able to handle medical information discretely. Our ideal candidate will have experience in the medical sector however this is not essential.
Main duties of the job
About us
We’re an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.
Our approach means that whether it’s speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we’ve been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients.
We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether we’re interacting with each other, our partners or our patients, we’re always open and honest. Every key decision is based on clear process and informed by evidence.
We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever we’re interacting with and treat people with compassion and consideration.
We inspire with passion. It’s hard work, but we absolutely love what we do. There’s no room for a half-hearted approach to healthcare, it requires dedication, and that’s what everyone here has. A Healthshare person is enthusiastic, with a verve and panache that inspires others around them.
Benefits
25 days annual leave (plus Bank Holidays)
Private Healthcare (Employer paid)
Company Pension Scheme
Life Assurance
Blue Light Card
Date posted
05 February 2024
Pay scheme
Other
Salary
£24,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
M0045-24-0011
Job locations
Riverside Clinic
Great West Road
Brentford
Middlesex
TW8 9DR
Job descriptionJob description
Job responsibilities
Duties and Responsibilities
Key Competencies
Organisational
Job responsibilities
Duties and Responsibilities
Key Competencies
Organisational
Person SpecificationPerson Specification
Experience
Essential
Desirable
Skills and aptitudes
Essential
Desirable
Education and Knowledge
Essential
Desirable
Other
Essential
Desirable
Experience
Essential
Desirable
Skills and aptitudes
Essential
Desirable
Education and Knowledge
Essential
Desirable
Other
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Healthshare Group
Address
Riverside Clinic
Great West Road
Brentford
Middlesex
TW8 9DR
Employer's website
https://healthshare.org.uk/ (Opens in a new tab)
Employer details
Employer name
Healthshare Group
Address
Riverside Clinic
Great West Road
Brentford
Middlesex
TW8 9DR
Employer's website
https://healthshare.org.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.