NHS
Patient and Clinical Support Team Member
This job is now closed
Job Description
- Req#: M0038-25-0618?language=en&page=658&sort=publicationDateDesc
- Greeting and directing all patients.
- Responding to appointment requests that come through our online system.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
- NHS pension scheme.
- Proper pay andLiving Wage Foundation accredited.
- Eye-care vouchers.
- Annual leave: minimum 23 days FTE, with enhancements for long service.
- Paid breaks
- GCSE or equivalent in Maths and English
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Some flexibility, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- Previous medical or healthcare receptionist experience is desirable.
- GCSE or equivalent in Maths and English
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Some flexibility, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- Previous medical or healthcare receptionist experience is desirable.
Job summary
The De Parys Group (TDPG) has an opportunity for an enthusiastic and proactive patient and clinical support team member to join our team, on a full-time basis for 37.5 hours per week, Monday to Friday.
This role is pivotal in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Main duties of the job
About us
The De Parys Groups priority is to provide the highest standard of clinical care to the 38,000 patients registered with the practice. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.
TDPG is fortunate to have its own dispensaries at our De Parys and Bromham sites. In addition to our routine GMS services, we offer a comprehensive range of services including minor surgery, LARC provision and anticoagulation clinics.
We have high QOF achievement and excellent KPIs within the group.
Benefits include:Date posted
10 April 2025
Pay scheme
Other
Salary
£12.25 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
8910-1
Job locations
23 De Parys Avenue
Bedford
Bedfordshire
MK40 2TX
Job descriptionJob description
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
23 De Parys Avenue
Bedford
Bedfordshire
MK40 2TX
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Primary Care Careers
Address
23 De Parys Avenue
Bedford
Bedfordshire
MK40 2TX
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.