Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within a regional leader in healthcare
- Work in a supportive and collaborative environment focused on community health
- Engage with diverse populations and make a positive impact on patient care
- Comprehensive training and strong technological resources provided
- Full-time employment status with flexible scheduling options

What to Expect (Job Responsibilities):
- Schedule patient appointments across multiple specialty practices in western Virginia
- Manage high call volume by receiving and placing inbound and outbound calls
- Utilize critical thinking skills to address patient inquiries and concerns
- Provide excellent customer service in a fast-paced environment
- Maintain effective multitasking while processing a high volume of calls

What is Required (Qualifications):
- High school diploma or equivalent required; Associate's Degree preferred
- Minimum of three years of experience in a customer service or call center position, preferably in healthcare
- Must be customer-driven with a minimum typing speed of 35 words per minute
- Ability to work effectively with diverse groups under stressful conditions
- Knowledge of medical terminology and Microsoft software applications preferred

How to Stand Out (Preferred Qualifications):
- Bilingual skills are a plus
- Experience working in a technologically intensive environment
- Familiarity with healthcare systems and processes
- Proven track record of effective multitasking in busy settings

#HealthcareServices #CustomerService #CareerOpportunity #CommunityHealth #BilingualSkills

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