Employer Industry: Healthcare

Why consider this job opportunity:
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Paid Time Off (accrued from day one)
- Flexible Work Arrangements/Schedules, including Remote Work Options
- Opportunities for continued education and training
- Supportive and collaborative work environment within a mission-driven health system

What to Expect (Job Responsibilities):
- Schedule patients for appointments with multiple specialty practices across a wide geographic range
- Handle inbound and outbound calls in a high call volume environment
- Utilize critical thinking skills to resolve customer inquiries effectively
- Maintain excellent customer service standards, with a focus on being customer-driven
- Process a high volume of calls while multitasking in a technologically intensive environment

What is Required (Qualifications):
- High school diploma or equivalent required; Associate's Degree or continued administrative education preferred
- Minimum of three years of experience in a customer service or call center position, preferably in healthcare
- Minimum typing speed of 35 words per minute
- Ability to work with diverse groups under stressful conditions
- Knowledge of medical terminology and Microsoft software applications preferred

How to Stand Out (Preferred Qualifications):
- Bilingual proficiency is preferred
- Experience in a healthcare-related customer service role
- Familiarity with high-volume call center operations
- Strong understanding of medical terminology

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