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Patient Call Representative and Finance Assistant - Hybrid/Remote
Pay$22.00 / hour
LocationBoston/Massachusetts
Employment typeFull-Time
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Job Description
- Req#: Cs6ifiYFfWOc
Employer Industry: Healthcare Services for the Homeless
Why consider this job opportunity:
- Salary starting at $22.00 per hour, increasing with experience
- Competitive time off policy of 4 weeks' vacation
- Comprehensive health, dental, and vision insurance
- 403B retirement savings plan with employer contribution
- Additional annual compensation of $7,500 for demonstrated bilingual proficiency
- Hybrid work model: 3 days in the office and 2 days remote
What to Expect (Job Responsibilities):
- Answer multi-line telephone system, providing high-quality customer service to all callers
- Utilize the EPIC system to register new patients and schedule appointments accurately
- Record meeting minutes and assist the Chief Financial Officer with administrative tasks
- Facilitate communication with patients using the Care Message platform
- Support front desk staff and assist Referral Coordinator with Behavioral Health Authorizations as needed
What is Required (Qualifications):
- High School Diploma or equivalency
- Strong English communication (verbal and written), interpersonal, and organizational skills
- Detail-oriented with proficiency in telephone and computer skills, including Microsoft Excel
- Bilingual in Spanish and English is required
- Minimum of two years' experience in a related field preferred
How to Stand Out (Preferred Qualifications):
- Experience with EPIC EMR and Care Message platforms
- Demonstrated ability to work positively with a diverse range of people
- Proven capability to work with indirect supervision
#HealthcareForTheHomeless #CustomerService #BilingualOpportunity #CareerGrowth #HealthcareJobs
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