Company Lumicera
About Us Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the "new norm" in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity.
Pay Range USD $16.13 - USD $18.97 /Hr.
Work Schedule Description (e.g. M-F 8am to 5pm) M- F 8 am - 7 pm CST
Remote Work Notification ATTENTION: We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.
Overview Lumicera Health Services is seeking a Patient Care Assistant to join our team!
Under general direction of the Supervisor, Pharmacy Services the person employed in this Patient Care Assistant/ Customer Service position will assist with the Specialty Pharmacy programs. Primary responsibility is to effectively communicate with patients, physicians, pharmacists, and payers to assist in the fulfillment and patient care of specialty pharmacy medications in a Specialty Pharmacy.
The Patient Care Assistant focuses on answering and placing calls with a warm and professional greeting with patients, prescribers, and insurance companies. This role must accurately gather relevant information for the prescription fulfillment process. This position must be able to collect data, establish facts, draw conclusions, and identify and solve problems.
Is this you? Find out more below!
Responsibilities How do I make an impact on my team? - Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions
- Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable
- Utilize operating systems and tools to help manage patient therapy and refill compliance
- Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed
- The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee
- Other duties as assigned
Qualifications What our team expects from you? - High School Diploma or equivalent GED is strongly preferred
- Minimum 1-2 years of customer service experience preferred
- Experience in a pharmacy or healthcare environment preferred
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Lumicera? • Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
#LI-Remote
We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.
Location : Address Remote
Location : Country US