About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians .

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

At CityMD, we believe quality care should not stop when your visit ends. Our Aftercare team of Patient Care Coordinators (PCC)are customer-oriented service professionals who are responsible for following up with our CityMD patients. PCCs relay lab results and provide support for clinical inquiries related to their CityMD urgent care visit.

This is a great opportunity for those interested in or are pursuing a career in the healthcare industry.

Essential Functions/Responsibilities

• Responsible for handling high volume of phone calls
• Reviewing lab results and relaying recommendations provided by Aftercare clinicians
• Responding to patients’ clinical inquiries based on current workflow and SOPs
• Obtain and attach patient clinical documents to a patient’s chart
• Report cases to the Department of Health (DOH)
• Ensuring all patient interaction are documented and assist patients with one call resolution
• Timely responses to tasks assigned through CRM (Salesforce) and chart review EMR (Athena)
• Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
• Adhere to all HIPAA guidelines and policies
• Comply with departmental goals and agent key performance indicators

Qualifications

• A High School Degree or GED
• Passionate about customer service and patient satisfaction
• Ability to handle a high number of calls and case work per day
• Courteous, empathic, and professional manner
• Strong communication, interpersonal, and organizational skills
• Being receptive to feedback, willing to learn, embracing continuous improvement
• Flexible with a full-time work schedule including weekends, rotating hours and holidays.
• Call center or clinical laboratory experience a plus
• Bilingual/multilingual skills desirable

Physical Requirements

This job may require, sometimes repetitive tasks.

For Colorado Residents only: The base compensation range for this role is $18 - $20/hour. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. This role may be eligible for annual/quarterly bonus incentives (if applicable), and the selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan with company match.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/ .