Responsible for performing select activities related to the clinical management and refill setup of specialty patients under the supervision of a licensed pharmacist. Activities include but are not limited to communicating with patients, caregivers, and medical staff to ensure accurate patient information. Complete prescription intake, accurately create and maintain patient accounts, and utilize electronic methods of sending and receiving information from medical professionals. Make outbound and receive inbound phone calls from patients, caregivers, and medical staff. Perform follow up calls to patients, caregivers, and medical staff as needed and under the direction of a licensed pharmacist.

Responsibilities

• Provide support to specialty pharmacy team, pharmacy distribution and operations including but not limited to prescription order setup and refill requests and processing.

• Maintain and update patient information and medication profiles under the direct supervision of a licensed pharmacist.

• Provide appropriate and accurate documentation in patient medical record.

• Complete assigned daily/weekly tasks accurately and timely.

• Work proficiently in work queues

• Make and receive MD and patient phone calls

• Provide excellent internal and external customer service, maintaining a service orientation in all interpersonal relations that conveys a positive, professional image.

• Act as a conduit of information between specialty pharmacy, operations, and patient, caregiver or medical professional.

• Perform in accordance with system-wide competencies/behaviors.

• Perform other duties/tasks as required and assigned.

Skills & Abilities

• Takes pride in work by striving to meet quality standards

• Ability to follow through and complete all assigned tasks on schedule

• Strong customer service and interpersonal skills

• Gives high priority to client satisfaction and customer needs

• Excellent written and verbal communication

• Utilizes appropriate communication lines in relaying problems, concerns, questions, and ideas

• Ability to manage time efficiently while remaining organized

• Works well independently and in a team environment

• Maintains confidentiality when dealing with patient information

• Takes initiative to present ideas and suggestions to management

• Maintains professionalism at all times

Requirements

• High School diploma or GED

• Pharmacy technician certification is preferred

• Prior Specialty healthcare experience is preferred

• Proficiency in the Microsoft Suite