Employer Industry: Virtual Healthcare Provider

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and experience
- Engage with cutting-edge technology in a virtual healthcare setting
- Work closely with a dedicated team of healthcare professionals

What to Expect (Job Responsibilities):
- Provide superior customer service to patients via email, video communication, phone calls, and text messages
- Manage patient registration and ensure all patients check in prior to their appointments
- Triaging and responding to customer service inquiries through the online platform
- Communicate appointment details to patients and handle cancellations and rescheduling
- Maintain accurate records of all referral activities in the electronic medical records system

What is Required (Qualifications):
- High school diploma or equivalent
- At least 5+ years of customer service-related experience
- One year of clinical experience preferred
- Proficient in Microsoft Office, email, and other basic technology
- Ability to effectively communicate with patients and healthcare providers

How to Stand Out (Preferred Qualifications):
- Experience with Athenahealth EMR system
- Previous experience in a healthcare-related customer service role
- Familiarity with online patient engagement platforms
- Skills in managing multiple communication channels simultaneously
- Strong organizational abilities for tracking referrals and appointments

#VirtualHealthcare #PatientCare #CustomerService #HealthcareCareers #CareerGrowth

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