This job is now closed
Job Description
- Req#: E0350-24-0000?language=en&page=60&sort=publicationDateDesc
- Educated to at least degree level
- Confident using technology with proven experience with Microsoft Office systems
- Excellent communication and inter-personal skills
- Ability to organise plan and prioritise deadlines
- Experience working in a call centre and or with patients
- Experience working in a similar role
- Previous NHS knowledge and experience
- Demonstrates initiative
- Approachable, flexible and adaptable
- Highly organised with a keen attention to detail
- Self-motivated and able to motivate others
- Evidence of displaying quality customer service
- Language skills highly desirable
- Educated to at least degree level
- Confident using technology with proven experience with Microsoft Office systems
- Excellent communication and inter-personal skills
- Ability to organise plan and prioritise deadlines
- Experience working in a call centre and or with patients
- Experience working in a similar role
- Previous NHS knowledge and experience
- Demonstrates initiative
- Approachable, flexible and adaptable
- Highly organised with a keen attention to detail
- Self-motivated and able to motivate others
- Evidence of displaying quality customer service
- Language skills highly desirable
Job summary
Alvie is the first digital health coaching service for people undergoing or recovering from treatment for cancer. We deliver risk-stratified, digitally enabled programmes of pre-rehabilitation to get people fit for surgery and cancer treatment and to sustain health improvements in the long term.
Onko programmes are:
Clinically effective proven reduction in post-operative complications by up to 50% and improved quality of life
Accessible improved access to health optimisation through a digital-first approach
Sticky 90% programme retention
To support the scaling of our company we are looking for an exceptional person to join our forward-thinking, multi-professional team as a Patient Pathway Coordinator.
Main duties of the job
We are looking for an enthusiastic person who has a wide range of administration experience within a healthcare setting. Confident, friendly and empathetic when talking with patients, excellent communication and interpersonal skills, highly organised and a passion for delivering excellent patient centered care.
You will be responsible for coordinating the patient journey. This includes being responsible for patient referrals, appointment booking and undertaking an initial call with the patient, explaining the programme benefits, structure and problem solving any issues they have.
This is a fully remote role, however you will build strong relationships virtually with our wonderful team. You will be using in-house systems, app technology and as part of your induction will receive specialist training and support on our remote programme.
You must feel comfortable adapting quickly and managing independently. You will have the opportunity to play a key role in shaping the future of the service and create opportunities for your own development as the service grows and develops.
About us
We are a start-up with everything that brings. You will need to be ready to deal with uncertainty and must feel comfortable adapting quickly and managing independently. You will have the opportunity to play a key role in shaping the future of Onko and create opportunities for your own development as we grow.
You will work with an amazing and passionate team
We offer a flexible working environment so you can work from wherever you work best, when you need to
25 days holiday (plus bank holidays) and 5 days unpaid leave (pro rata)
A competitive salary
Ongoing learning and support and access to an annual allowance to spend on developing your skills
Access to regular clinical supervision
Home working setup
Competitive pension benefits (up to 5% contributory)
Date posted
13 March 2024
Pay scheme
Agenda for change
Band
Band 4
Salary
Depending on experience
Contract
Fixed term
Duration
6 months
Working pattern
Full-time, Part-time, Flexible working, Home or remote working
Reference number
E0350-24-0000
Job locations
Magnolia House, Spring Villa Park
11 Spring Villa Road
Edgware
HA8 7EB
The Office Group
24 Greville Street
London
EC1N 8SS
Job descriptionJob description
Job responsibilities
· Handling of sensitive data, approaching with great attention to detail
· Making initial patient calls to introduce programme, explain benefits and patient pathway and taking inbound telephone calls to answer queries and booking requests.
· Using motivational interviewing to explore difficulties in accepting programme place
· Making follow up calls for evaluation purposes
· Diary management of patient appointments
· Following correct Information Governance procedures to ensure security of patient data
· Accurately inputting data into our EPR system to allow coherent patient pathway
· Working alongside the operations team to achieve contract KPIs
· Evening and weekend work when required, to suit the needs of the business
Job responsibilities
· Handling of sensitive data, approaching with great attention to detail
· Making initial patient calls to introduce programme, explain benefits and patient pathway and taking inbound telephone calls to answer queries and booking requests.
· Using motivational interviewing to explore difficulties in accepting programme place
· Making follow up calls for evaluation purposes
· Diary management of patient appointments
· Following correct Information Governance procedures to ensure security of patient data
· Accurately inputting data into our EPR system to allow coherent patient pathway
· Working alongside the operations team to achieve contract KPIs
· Evening and weekend work when required, to suit the needs of the business
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Personal Qualifications
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Personal Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Onkohealth Ltd
Address
Magnolia House, Spring Villa Park
11 Spring Villa Road
Edgware
HA8 7EB
Employer's website
Employer details
Employer name
Onkohealth Ltd
Address
Magnolia House, Spring Villa Park
11 Spring Villa Road
Edgware
HA8 7EB
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.