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Job Description
- Req#: A4749-24-0000?language=en&page=9&sort=publicationDateDesc
- Good level of numeracy and spoken English.
- Good standard of keyboard skills including experience of communicating via email.
- Ability to communicate with patients and stakeholders in Welsh.
- Experience of working with the public in customer facing role.
- Experience of working within a team.
- Experience of working in an administrative role in a healthcare environment.
- Experience of using clinical software systems in General Practice.
- Experience of preparing repeat prescriptions.
- Good level of numeracy and spoken English.
- Good standard of keyboard skills including experience of communicating via email.
- Ability to communicate with patients and stakeholders in Welsh.
- Experience of working with the public in customer facing role.
- Experience of working within a team.
- Experience of working in an administrative role in a healthcare environment.
- Experience of using clinical software systems in General Practice.
- Experience of preparing repeat prescriptions.
Job summary
If you are looking for an interesting role within a friendly, supportive multi-disciplinary team, look no further. Roath House Surgery is expanding and looking for caring individuals who have a strong customer service focus and enjoy working in a very busy environment. In return, successful candidates will be given full training and support to develop the knowledge and skills required to flourish. Staff turnover in the practice is low and feedback is very positive regarding the working environment and the team ethos. A warm welcome awaits the successful candidate!
Main duties of the job
Have a thorough knowledge of all Practice procedures, work in accordance of written protocols, receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
The role requires a range of IT skills including utilising a clinical system, emails, and Microsoft products (training will be provided on all systems).
Contribute to the practice team ethos and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Contribute to the practice rota to provide additional cover for team members during periods of sickness and annual leave.
Job Responsibilities may also require you to:
- Amalgamate newly registered patient's notes on receipt to the practice.
- Fax and photocopy as required.
- Scan patient correspondence onto computer records where applicable.
- Provide patients with test results over the phone or in person in accordance with practice guidelines.
- Receive and signpost patients in reception.
- Handle prescription requests and distribute completed prescriptions.
- Deal with telephone queries and transfer calls to the appropriate person.
- Do any other appropriate tasks commensurate with role.
About us
Roath House Surgery is renowned for being a friendly, supportive place to work. As a long established General Practice, we pride ourselves in delivering exceptional support to registered patients. The practice is a multi-disciplinary team which includes Doctors, Nurses, Pharmacy, Administrative and Reception staff. Feedback from across the team regarding the working environment is very positive in particular in respect of the team ethos. Roath House Surgery is also a training practice and regularly hosts undergraduate and post graduate students in medicine and pharmacy strengthening a learning environment for all.
Date posted
25 March 2024
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A4749-24-0000
Job locations
Roath House Surgery
100 Pen-y-lan Road
Cardiff
CF23 5RH
37 Park Place
Cardiff
CF10 3BB
Job descriptionJob description
Job responsibilities
- Have a thorough knowledge of all Practice procedures.
- Work in accordance of written protocols.
- Amalgamate newly registered patient's notes on receipt to the practice.
- Fax and photocopy as required.
- Scan patient correspondence onto computer records where applicable.
- Provide patients with test results over the phone or in person in accordance with practice guidelines.
- Receive and signpost patients in reception.
- Handle prescription requests and distribute completed prescriptions.
- Deal with telephone queries and transfer calls to the appropriate person.
- Do any other appropriate tasks commensurate with role.
Appointments
- Signposting patients to the most appropriate healthcare professional and process appointment requests.
- Deal with visits requests in accordance with practice guidelines.
- Enter patient's details on the computer for telephone triage by the duty doctor.
Utilising clinical software system
- Registering new patients.
- Computer data entry and updating medical records where applicable.
- Process patients change of address computer data and medical records (have knowledge of practice area).
- Process repeat prescription request in accordance with practice guidelines.
-Update patients computer records in accordance with practice guidelines.
Telephone system & premises
- Utilise the telephone system to communicate with patients and stakeholders.
- Ensure building is alarmed and secure when leaving at the end of the day.
- Any other tasks allocated by managers.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
- Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise people's needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Job responsibilities
- Have a thorough knowledge of all Practice procedures.
- Work in accordance of written protocols.
- Amalgamate newly registered patient's notes on receipt to the practice.
- Fax and photocopy as required.
- Scan patient correspondence onto computer records where applicable.
- Provide patients with test results over the phone or in person in accordance with practice guidelines.
- Receive and signpost patients in reception.
- Handle prescription requests and distribute completed prescriptions.
- Deal with telephone queries and transfer calls to the appropriate person.
- Do any other appropriate tasks commensurate with role.
Appointments
- Signposting patients to the most appropriate healthcare professional and process appointment requests.
- Deal with visits requests in accordance with practice guidelines.
- Enter patient's details on the computer for telephone triage by the duty doctor.
Utilising clinical software system
- Registering new patients.
- Computer data entry and updating medical records where applicable.
- Process patients change of address computer data and medical records (have knowledge of practice area).
- Process repeat prescription request in accordance with practice guidelines.
-Update patients computer records in accordance with practice guidelines.
Telephone system & premises
- Utilise the telephone system to communicate with patients and stakeholders.
- Ensure building is alarmed and secure when leaving at the end of the day.
- Any other tasks allocated by managers.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
- Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise people's needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Roath House Surgery
Address
Roath House Surgery
100 Pen-y-lan Road
Cardiff
CF23 5RH
Employer's website
Employer details
Employer name
Roath House Surgery
Address
Roath House Surgery
100 Pen-y-lan Road
Cardiff
CF23 5RH
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.