• Job Description

  Req#: C9377-ACMED1148?language=en&page=53&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for a full time Patient Flow Administrator to support the Patient Flow Team, on a permanent basis.

  This is a rewarding and challenging operational role that will deal with complex and dynamic situations. Alongside handling phone calls and booking patient transport , the post holder will support the wider operational team by linking with a particular area of the hospital to improve communication within the hospital.

  The ideal candidate will have experience of working in a large healthcare organization in an operational setting. This role would ideally suit a candidate who is looking to develop their skills and experience within this environment.

  We are looking for applications by Friday 26th August 2024.The selection process will be in the form of interviews to be completed w/c 26 August 2024.

  Main duties of the job

  To assist in the co-ordination of emergency and elective admissions into Mid Yorkshire Teaching NHS Trust.

  To collect, collate and monitor data surrounding bed utilization across the trust reporting to the Patient Flow Team. To assist colleagues and medical staff in the appropriate use of beds. To handle calls from GPs and other Health Care Professionals relating to assessment or admission of patients.

  To provide regular, accurate and timely updates to the Patient Flow Team re: outstanding patients waiting to be admitted, A&E breach escalation and any other information passed to ourselves that needs to be escalated.

  About us

  We provide care and support to over a million people in Wakefield and Kirklees in their homes, community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).

  Always striving for excellence, we are at the forefront of innovation and research, and we invest in teaching and the development of our workforce.

  We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and receive care.

  We value diversity and welcome talent and enthusiasm irrespective of age, disability, neurodivergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances including providing unpaid carers support to someone with a health and care need. As ethnic minority groups, members of the LGBTQ+ community, and people with a disability/neurodivergence are currently under-represented across the organisation, we encourage applications from members of these groups. We have policies and procedures to ensure all applicants are treated fairly and consistently.

  We are proud of our staff networks - who offer valuable guidance and feedback from those with lived experience.

  We have a clear vision and you could be part of this! If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.

  Date posted

  19 August 2024

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £22,816 to £24,336 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  C9377-ACMED1148

  Job locations

  Pinderfields Hospital

  Aberford Road

  Wakefield

  West Yorkshire

  WF1 4DG

  
  

  Job description

  Job responsibilities

  Main Duties and Responsibilities:

  • To take calls from GPs about assessment or admission of patients ascertaining which speciality the GP is wanting to speak with then transferring/conferencing the call with the relevant speciality doctors within the trust.
  • To ensure where feasible, patients that require admission into the trust are allocated to the most appropriate ward/department for their care.
  • Monitor A&E activity and waiting times using the symphony system, escalating to the Patient Flow Manager, out of hours, when patients are coming up to 12 hr breaching.
  • To cover switchboard when needed to put the crash call out.
  • Take bookings for the relatives rooms out of hours and blocking out the relevant room on the outlook calendars and providing the swipe cards to enable the relatives to gain access, also collecting the swipe cards back into the office at around 11am over the weekend.
  • Carry out general office duties including photocopying, faxing and scanning, disposing of confidential/sensitive material in the relevant bags, organising of the white display boards. To use, maintain handle and store equipment and materials efficiently, effectively and safely.
  • To be flexible in covering short falls within the team to cover for colleague absences where able to.
  • Participate in the general cleanliness and tidiness of your work environment.
  • Maintain the bed management system on symphony acknowledging when a bed needs to be booked and marking the request to the relevant ward area that is requested for the patient.
  • Take repatriation referrals from external trusts for patients needing to be brought back into Mid Yorks NHS trust ensuring the patient has been accepted by the relevant consultant on call and taking time to make sure all the correct patient information is collated into the repatriation folder.
  • Obtain regional bed states as and when requested of us when escalation is needed regarding bed availability during extreme pressures.
  • To book ambulance transport as and when needed for those patients that have been waiting at home for a bed to become available through the hospital transport service or YAS dependant on the patients needs/mobility/requirements.
  • Undertake calls from the public looking for relatives within Mid Yorks when the admissions office is unavailable to take the call.

  • May be required to undertake training to be able to create accounts and give access to emeds and PPM+ to nursing staff/doctors including agency staff at times when admissions office are unable to do so.
  • The above duties and responsibilities are not exclusive to the role and we are to undertake any other duties/jobs requested of us by any other staff/management/colleagues that are within our own limitations.

  Job description

  Job responsibilities

  Main Duties and Responsibilities:

  • To take calls from GPs about assessment or admission of patients ascertaining which speciality the GP is wanting to speak with then transferring/conferencing the call with the relevant speciality doctors within the trust.
  • To ensure where feasible, patients that require admission into the trust are allocated to the most appropriate ward/department for their care.
  • Monitor A&E activity and waiting times using the symphony system, escalating to the Patient Flow Manager, out of hours, when patients are coming up to 12 hr breaching.
  • To cover switchboard when needed to put the crash call out.
  • Take bookings for the relatives rooms out of hours and blocking out the relevant room on the outlook calendars and providing the swipe cards to enable the relatives to gain access, also collecting the swipe cards back into the office at around 11am over the weekend.
  • Carry out general office duties including photocopying, faxing and scanning, disposing of confidential/sensitive material in the relevant bags, organising of the white display boards. To use, maintain handle and store equipment and materials efficiently, effectively and safely.
  • To be flexible in covering short falls within the team to cover for colleague absences where able to.
  • Participate in the general cleanliness and tidiness of your work environment.
  • Maintain the bed management system on symphony acknowledging when a bed needs to be booked and marking the request to the relevant ward area that is requested for the patient.
  • Take repatriation referrals from external trusts for patients needing to be brought back into Mid Yorks NHS trust ensuring the patient has been accepted by the relevant consultant on call and taking time to make sure all the correct patient information is collated into the repatriation folder.
  • Obtain regional bed states as and when requested of us when escalation is needed regarding bed availability during extreme pressures.
  • To book ambulance transport as and when needed for those patients that have been waiting at home for a bed to become available through the hospital transport service or YAS dependant on the patients needs/mobility/requirements.
  • Undertake calls from the public looking for relatives within Mid Yorks when the admissions office is unavailable to take the call.

  • May be required to undertake training to be able to create accounts and give access to emeds and PPM+ to nursing staff/doctors including agency staff at times when admissions office are unable to do so.
  • The above duties and responsibilities are not exclusive to the role and we are to undertake any other duties/jobs requested of us by any other staff/management/colleagues that are within our own limitations.

  Person Specification

  Other

  Essential

  • Good attendance record
  • Ability to use a VDU continuously
  • Flexibility to work 12 hour shifts 24 hours 7 days a week

  Personal Attributes

  Essential

  • Ability to Multi-Task
  • Enthusiastic
  • Well Motivated
  • Confidence to work under own initiative
  • Ability to deal with stressful situations

  Qualifications

  Essential

  • Some previous experience in Health Care and working in a hospital setting
  • NVQ or equivalent
  • Education to GCSE or equivalent level of education in Maths and English

  Desirable

  • NVQ Level 2/3 or equivalent level of education or training.
  • ECDL

  Skills and Abilities

  Essential

  • Excellent communications skills.
  • Effective team player.
  • Excellent organizational skills including ability to prioritise and manage own workload without direct supervision.
  • Be able to adapt to fluctuating trends on a day to day basis.

  Desirable

  • Ability to work with conflicting priorities and demands

  Knowledge and Awareness

  Essential

  • Able to demonstrate understanding of the roles and responsibilities of the post.
  • Can demonstrate understanding and ability to follow crib sheets follow written processes.
  • IT skills
  • Ability to organise a busy workload.
  • Understanding of Confidentiality and Data Protection
  • Deal with and work within a sometimes stressful environment.

  Experience

  Essential

  • Previous NHS experience
  • Previous experience of call handling in a customer service Environment.
  • Experience of NHS IT systems

  Desirable

  • Knowledge of medical/surgical terminology
  • Knowledge of Symphony, E-Camis and System 1

  Person Specification

  Other

  Essential

  • Good attendance record
  • Ability to use a VDU continuously
  • Flexibility to work 12 hour shifts 24 hours 7 days a week

  Personal Attributes

  Essential

  • Ability to Multi-Task
  • Enthusiastic
  • Well Motivated
  • Confidence to work under own initiative
  • Ability to deal with stressful situations

  Qualifications

  Essential

  • Some previous experience in Health Care and working in a hospital setting
  • NVQ or equivalent
  • Education to GCSE or equivalent level of education in Maths and English

  Desirable

  • NVQ Level 2/3 or equivalent level of education or training.
  • ECDL

  Skills and Abilities

  Essential

  • Excellent communications skills.
  • Effective team player.
  • Excellent organizational skills including ability to prioritise and manage own workload without direct supervision.
  • Be able to adapt to fluctuating trends on a day to day basis.

  Desirable

  • Ability to work with conflicting priorities and demands

  Knowledge and Awareness

  Essential

  • Able to demonstrate understanding of the roles and responsibilities of the post.
  • Can demonstrate understanding and ability to follow crib sheets follow written processes.
  • IT skills
  • Ability to organise a busy workload.
  • Understanding of Confidentiality and Data Protection
  • Deal with and work within a sometimes stressful environment.

  Experience

  Essential

  • Previous NHS experience
  • Previous experience of call handling in a customer service Environment.
  • Experience of NHS IT systems

  Desirable

  • Knowledge of medical/surgical terminology
  • Knowledge of Symphony, E-Camis and System 1

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  The Mid Yorkshire Teaching NHS Trust

  Address

  Pinderfields Hospital

  Aberford Road

  Wakefield

  West Yorkshire

  WF1 4DG

  
  

  Employer's website

  https://www.midyorks.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Mid Yorkshire Teaching NHS Trust

  Address

  Pinderfields Hospital

  Aberford Road

  Wakefield

  West Yorkshire

  WF1 4DG

  
  

  Employer's website

  https://www.midyorks.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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