Patient Scheduling Representative- Full Time (Remote)

Summary / Objective

The Scheduling Representative will work to efficiently and effectively schedule Maine Optometry patients for all exams and services provided throughout the various practice locations. The scheduler will be organized and detail-oriented in understanding the specific scheduling needs for each optometrist and practice location. Excellence in customer service and relations is essential.

If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required - we provide comprehensive training.

Essential Functions - Patient Scheduling Representative

• Position is responsible for performing appointment scheduling for a high volume multi-physician practice.
• Scheduler will cancel patient appointments and will re-schedule as required.
• Provides accurate instructions to prepare patients for the examination or procedure.
• Maximizes efficiency of and minimizes gaps in the practice schedule by striving to offer the patient the next available appointment when possible and by scheduling patients appropriately by optometrist and location.
• Maintains and demonstrates knowledge and understanding of patient privacy rights under HIPAA guidelines.
• Maintains regular in-person attendance
• All other duties as assigned
• 40 hours per week
• The training period (one month) will be held in person at our Gorham office.
• Incentives available based on call volume expectations.

Qualifications

• High school graduate or GED required
• Strong verbal and written communication skills
• Experience in customer service preferred