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Job Description
- Req#: A3007-25-0053?language=en&page=599&sort=publicationDateDesc
- Answering the telephone and dealing with all enquiries, signposting and appointments
- General administration relating to patients in a GP practice
- Issuing prescriptions liaising with clinical staff within the practice
- Scanning and coding all incoming administration
- Processing patient referrals and typing letters
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- To carry out specific administrative tasks
- Process outgoing mail
- Filing post in medical records
- Photocopying as requested
- Coding and Scanning of Documents
- Summarising new patient medical records
- Typing of referral letters, general letters to patients and hospitals and medical reports
- Taking minutes
- Booking appointments on Choose and Book system and attaching referral letters electronically
- Receiving patients and consulting with members of the practice team
- Handing completed repeat prescriptions to the patient and checking names and address
- Be able to cover all reception positions as necessary
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Process appointment requests from patients for on the day and future appointments by telephone and in person
- Deal with visit requests
- Registration of new patients computer data entry and medical records
- Process patients change of address computer data and medical records (have knowledge of Practice area
- Process repeat prescription requests in accordance with practice guidelines
- Have working knowledge of the telephone system
- Clear consulting rooms after surgeries of patient paperwork
- Restocking of consulting rooms of stationary
- Ensure building security having thorough knowledge of doors/windows/alarm
- Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- To carry out specific administrative tasks
- Process outgoing mail
- Filing post in medical records
- Photocopying as requested
- Coding and Scanning of Documents
- Summarising new patient medical records
- Typing of referral letters, general letters to patients and hospitals and medical reports
- Taking minutes
- Booking appointments on Choose and Book system and attaching referral letters electronically
- Receiving patients and consulting with members of the practice team
- Handing completed repeat prescriptions to the patient and checking names and address
- Be able to cover all reception positions as necessary
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Process appointment requests from patients for on the day and future appointments by telephone and in person
- Deal with visit requests
- Registration of new patients computer data entry and medical records
- Process patients change of address computer data and medical records (have knowledge of Practice area
- Process repeat prescription requests in accordance with practice guidelines
- Have working knowledge of the telephone system
- Clear consulting rooms after surgeries of patient paperwork
- Restocking of consulting rooms of stationary
- Ensure building security having thorough knowledge of doors/windows/alarm
- Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.
- Customer Service Skills
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent
- Typing skills, RSA 1/2 or experience
- Using System One (Clinical database)
- Experience of working within a GP Surgery
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
- Good standard of education
- Customer Service Skills
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent
- Typing skills, RSA 1/2 or experience
- Using System One (Clinical database)
- Experience of working within a GP Surgery
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
- Good standard of education
Job summary
This is a multi-level position within Lakeside Surgery Corby, helping in all the departments depending on the needs of the business. You will be trained in each team to be able to support each team when needed, working within the procedures in each department.
Main duties of the job
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
About the Practice/Department/Team
The Patient Services teams are made up of reception/prescription/secretary and administration team members, all of which are an integral part of the running of the surgery.
Date posted
04 April 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3007-25-0053
Job locations
Cottingham Road
Corby
Northamptonshire
NN17 2UR
Job descriptionJob description
Job responsibilities
Job Summary:
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Administration
Reception
Appointments
Computer
Telephone
Other Tasks
Job responsibilities
Job Summary:
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Administration
Reception
Appointments
Computer
Telephone
Other Tasks
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lakeside Healthcare Group
Address
Cottingham Road
Corby
Northamptonshire
NN17 2UR
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)
Employer details
Employer name
Lakeside Healthcare Group
Address
Cottingham Road
Corby
Northamptonshire
NN17 2UR
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.