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Job Description
- Req#: A3007-25-0071?language=en&page=66&sort=publicationDateDesc
- Processing appointment requests from patients for on the day and future appointments
- Receive and make telephone calls as required.
- Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Registration of new patients computer data entry and medical records
- Front desk duties.
- Administration duties.
- Process digital platform submissions.
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- To carry out specific administrative tasks
- Process outgoing mail
- Filing post in medical records
- Fax and photocopying as requested
- Receiving patients and consulting with members of the practice team
- Handing completed repeat prescriptions to the patient and checking names and address
- Be able to cover all reception positions as necessary
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Process appointment requests from patients for on the day and future appointments by telephone and in person
- Deal with visit requests
- Registration of new patients computer data entry and medical records
- Process patients change of address computer data and medical records (have knowledge of Practice area
- Process repeat prescription requests in accordance with practice guidelines
- Have working knowledge of the telephone system
- Clear consulting rooms after surgeries of patient paperwork
- Restocking of consulting rooms of stationary
- Ensure building security having thorough knowledge of doors/windows/alarm
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- To carry out specific administrative tasks
- Process outgoing mail
- Filing post in medical records
- Fax and photocopying as requested
- Receiving patients and consulting with members of the practice team
- Handing completed repeat prescriptions to the patient and checking names and address
- Be able to cover all reception positions as necessary
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Process appointment requests from patients for on the day and future appointments by telephone and in person
- Deal with visit requests
- Registration of new patients computer data entry and medical records
- Process patients change of address computer data and medical records (have knowledge of Practice area
- Process repeat prescription requests in accordance with practice guidelines
- Have working knowledge of the telephone system
- Clear consulting rooms after surgeries of patient paperwork
- Restocking of consulting rooms of stationary
- Ensure building security having thorough knowledge of doors/windows/alarm
- Customer Service Skills
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent
- Using System One (Clinical database)
- Experience of working within a GP Surgery
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
- Good standard of education
- Customer Service qualification
- Customer Service Skills
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent
- Using System One (Clinical database)
- Experience of working within a GP Surgery
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
- Good standard of education
- Customer Service qualification
Job summary
Do you have excellent customer service skills?
Do you thrive in a busy, fast paced environment?
Are you an organized person with great attention to detail?
If you answered yes to any of these questions, we would like to hear from you!
Main duties of the job
You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way.
Duties include
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous, and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
About the Practice/Department/Team
Lakeside Stamford is a friendly surgery run by doctors, nurses and associated staff who know their patients and care deeply about the quality of health provided to our community. We build upon this by investing in people, facilities, and equipment to provide services that are more accessible, more convenient and more diverse within the local community.
Date posted
17 April 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A3007-25-0071
Job locations
Lakeside Healthcare
Ryhall Road
Stamford
Lincolnshire
PE9 1YA
Job descriptionJob description
Job responsibilities
Job Summary:
Facilitate effective communication when receiving, assisting, and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities
Administration
Reception
Appointments
Computer
Telephone
Other Tasks
Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.
Job responsibilities
Job Summary:
Facilitate effective communication when receiving, assisting, and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities
Administration
Reception
Appointments
Computer
Telephone
Other Tasks
Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lakeside Healthcare Group
Address
Lakeside Healthcare
Ryhall Road
Stamford
Lincolnshire
PE9 1YA
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)
Employer details
Employer name
Lakeside Healthcare Group
Address
Lakeside Healthcare
Ryhall Road
Stamford
Lincolnshire
PE9 1YA
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.