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Job Description
- Req#: A4962-25-0010?language=en&page=1094&sort=publicationDateDesc
- Good level of general education
- Good level of spoken English
- Recognised administrative qualification(s)
- A commitment to continuing personal and professional development
- Experience of a varied administrative workload, in a customer-focused environment
- IT literate including Microsoft Office
- Telephone call handling
- Customer service delivery
- Learning and using protocols
- Experience of working in the NHS, and ideally General Practice
- Experience using TPP SystmOne clinical system/electronic appointment systems
- Experience handling sensitive and confidential information
- Medical terminology
- Ability to communicate effectively with patients, staff and clinicians on the telephone and face to face
- Open-minded and positive; focused on solutions not problems
- Self-motivated
- Always strives for improvement
- Effective team member and able to work independently
- Flexible and adaptable to adjust and contribute to the needs of the practice/service delivery
- To be confident in dealing with difficult situations
- Facilitation and negotiation skills getting the best out of other people and situations
- Ability to travel between all Practice sites when required
- Good level of general education
- Good level of spoken English
- Recognised administrative qualification(s)
- A commitment to continuing personal and professional development
- Experience of a varied administrative workload, in a customer-focused environment
- IT literate including Microsoft Office
- Telephone call handling
- Customer service delivery
- Learning and using protocols
- Experience of working in the NHS, and ideally General Practice
- Experience using TPP SystmOne clinical system/electronic appointment systems
- Experience handling sensitive and confidential information
- Medical terminology
- Ability to communicate effectively with patients, staff and clinicians on the telephone and face to face
- Open-minded and positive; focused on solutions not problems
- Self-motivated
- Always strives for improvement
- Effective team member and able to work independently
- Flexible and adaptable to adjust and contribute to the needs of the practice/service delivery
- To be confident in dealing with difficult situations
- Facilitation and negotiation skills getting the best out of other people and situations
- Ability to travel between all Practice sites when required
Job summary
To receive and assist patients to access appropriate healthcare professionals on the telephone, face to face and through online services. To process a variety of patient administration to support the effective day-to-day delivery of clinics and services that The Adam Practice provides.
Main duties of the job
To welcome all patients and visitors to the practice at reception in a courteous and professional manner, ensuring they access services as appropriate and providing additional support as required i.e. interpreters.
Answer incoming calls and process requests in line with current protocols.
To use the electronic appointment system, booking and cancelling appointments, maintaining and monitoring the system.
Carrying out a range of administration tasks relating to clinical services and patient care, including data entry on the clinical systems, extracting data, filing and scanning of documents.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Opening and closing practice premises and maintaining security.
The vacancies are offered on part-time permanent contracts with various days/hours.
Shift patterns as follows:
08:00 - 13:30 - 5.5 hours
13:00 - 18:30 - 5.5 hours
08:00 - 18:30 - 10 hours (not including a 30 minute unpaid break)
About us
The Adam Practice is a partnership located across 5 surgeries in Poole, Dorset. This is an exciting opportunity to join our growing primary care team in a forward- thinking, innovative, general practice, which has a current CQC rating of Outstanding in Care.
Here are some of our many benefits we offer;
Access to NHS Pension Scheme and NHS discounts, 5 weeks annual leave (inclusive of bank/public holidays that fall in the holiday year). Entitlement is pro-rata for part-time employees.
Auto enrolment in NHS Pension Scheme.
Cycle to work scheme.
Date posted
02 April 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A4962-25-0010
Job locations
Lifeboat Quay Medical Centre
Lifeboat Quay
Poole
Dorset
BH15 1AE
Upton Cross
Blandford Road North
Poole
Dorset
BH16 5PW
The Adam Practice
117 Longfleet Road
Poole
Dorset
BH15 2HX
Job descriptionJob description
Job responsibilities
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Job responsibilities
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualities & Attributes
Essential
Desirable
Mobility
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualities & Attributes
Essential
Desirable
Mobility
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Adam Practice
Address
Lifeboat Quay Medical Centre
Lifeboat Quay
Poole
Dorset
BH15 1AE
Employer's website
https://www.adampractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
The Adam Practice
Address
Lifeboat Quay Medical Centre
Lifeboat Quay
Poole
Dorset
BH15 1AE
Employer's website
https://www.adampractice.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.