Evergreen Health

Patient Services Rep - EHPC Woodinville (40 hrs/wk)

Pay$22.14 - $35.43 / hour
LocationWoodinville/Washington
Employment typeFull-Time

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  • Job Description

      Req#: oAVQvfwA?nl=1
      Wage Range: $22.14 - $35.43 per hour
      u00A0Bonus: Up to $3,000.00 for those new to EvergreenHealth (pro-rated on FTE)
      u00A0
      Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.
      Job Summary:
      Serves as the first point-of-contact for patients in a fast-paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience. Responsibilities include pre-registration/scheduling, registration/check in, message and queue management, medical records request management, referral management, and billing/payment processing/charge reconciliation.
      Primary Duties:
      1. Coordinates all aspects of patient scheduling to include creating initial and follow up in-person or virtual visit appointments; rescheduling, cancelling and managing self-scheduled appointments in a fashion that meets patient care needs and optimizes provider schedules.u00A0 u00A0u00A0
      2. Manages multi-line telephone system (incoming and outgoing). Follows guidelines to identify and direct patients calling with emergent/urgent symptoms to appropriate clinical staff for screening.
      3. Sets up and verifies active and contracted insurance coverage in multiple systems and/or educates patients on co-insurance/co-pay, self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage, etc.u00A0
      4. Enrolls patient on patient portal and explains its attributes, benefits and recommended use.
      5. Requests, confirms and validates interpreter services.
      6. Greets patients and completes check-in process. Directs and assists patients with completion of appropriate paperwork.
      7. Monitors various group Message Pools and responds to patient requests, questions and concerns within established organizational timelines.u00A0 u00A0
      8. Takes complete and accurate messages and coordinate communication between appropriate interdisciplinary staff. Coordinates emergent or add-on patient care requests with clinical team and provider.u00A0u00A0
      9. Manages appointment queues (Ex. future appointment orders; cancellation list; wait list).
      10. Prepares, documents and sends various patient outreach communications.u00A0u00A0
      11. Initiates outside medical record requests by requesting materials from admissions and emergency departments, physicians and other authorized hospital staff to support provider visits and closure of care gaps for Health Maintenance. Prepares and scans documents for Health Information Management department processing.
      12. Manages incoming referrals through clinic documentation and established tracking protocol. Facilitates communication between the clinic, patient and insurance company, as required.u00A0 u00A0
      13. Identifies and collects copayments in adherence with organizational goals.
      14. Cultivates EvergreenHealth culture of community by supporting new staff training.u00A0 u00A0
      15. Monitors and maintains tidy patient waiting and staff work areas in accordance with infection control standards and safety protocols.u00A0
      16. Orders and restocks patient forms and non-medical supplies.
      17. Files, faxes, scans, photocopies and distributes mail.
      18. Performs open and close duties, which vary from clinic to clinic.u00A0 u00A0u00A0
      19. Performs other duties as assigned.
      License, Certification, Education or Experience:
      REQUIREDu00A0for the position:
      • High School diploma or equivalentu00A0
      • 1 year of experience in a customer service role
      • Excellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositions.
      • Ability to problem solve, stay calm under pressure and present oneself in a pleasant and professional manner when responding to inquiries from EH staff and patients (Ex. service recovery).u00A0
      • Strong written communication skills, including ability to spell accurately and write legibly.
      • Ability to work independently, show initiative and work productively within a team environment.u00A0
      • Actively listen to and validate patient conversations. Employ de-escalating techniques as appropriate.u00A0u00A0
      • Ability to prioritize multiple tasks and ability to access, analyze and apply concepts associated with protocols, policy and guidelines.u00A0
      • Keyboarding skills and working knowledge of Windows based software systems.
      DESIREDu00A0for the position:
      • Previous experience in a medical reception or similar administrative role
      • Knowledge of basic medical terminology/common medicationsu00A0
      • Knowledge and experience accessing/verifying insurance coverage. Experience using Real Time Eligibility (RTE) Payer/Insurance Portals.u00A0
      • Electronic Medical Record (EMR) experience, preferably Epic
      • Familiarity with HIPAA and other health industry compliance standards
      Benefit Information:
      Choices that care for you and your family
      At EvergreenHealth, we appreciate our employeesu2019 commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
      • Medical, vision and dental insurance
      • On-demand virtual health care
      • Health Savings Account
      • Flexible Spending Account
      • Life and disability insurance
      • Retirement plans (457(b) and 401(a) with employer contribution)
      • Tuition assistance for undergraduate and graduate degrees
      • Federal Public Service Loan Forgiveness program
      • Paid Time Off/Vacation
      • Extended Illness Bank/Sick Leave
      • Paid holidays
      • Voluntary hospital indemnity insurance
      • Voluntary identity theft protection
      • Voluntary legal insurance
      • Pay in lieu of benefits premium program
      • Free parking
      • Commuter benefits
      View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.
      EvergreenHealth Benefits Guide u00A0

  • About the company

      EvergreenHealth is an American regional healthcare system based in the Seattle metropolitan area of Washington state.

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