Advantages of joining employer:

- Opportunity to work for a growing and innovative company in the post-acute care industry
- Fully remote positions with competitive pay and benefits
- Medical, dental, 401K, and employee stock purchase plan provided
- Equipment provided for remote work
- Opportunity for personal and professional growth

Job responsibilities:

- Make and receive follow-up calls to and from medical equipment patients
- Solicit resupply of existing products from patients
- Provide best-in-class customer service via phone
- Convey information to patients in a clear and concise manner
- Navigate simple software programs and multiple computer applications

Key accountabilities:

- Collect information needed to complete an order for sleep therapy products
- Provide appropriate direction to patients based on their unique requirements
- Document results of calls and complete sales orders accurately and efficiently
- De-escalate patients through best practices
- Collaborate with other departments and clients to resolve patient issues

Required skills and qualifications:

- High school education required
- 1 year of customer service experience
- Strong communication skills on the telephone
- Excellent written communication skills
- Ability to multi-task in a fast-paced environment
- Ability to work independently
- Ability to make twenty to twenty-five calls per hour
- Must have high-speed internet

Preferred qualifications:

- Associates Degree and/or college coursework preferred
- Call center experience preferred
- Sales experience highly preferred
- Bilingual Spanish speaking is a plus

Additional Information:

- ResMed offers comprehensive benefits packages, flexible work arrangements, and competitive salaries
- Employees scheduled to work 30 or more hours per week are eligible for benefits
- Benefits include medical, vision, dental, and life insurance, AD&D, short-term and long-term disability insurance, and more
- Paid Time Off and caregiver leave available
- Compensation decisions are based on various factors, including qualifications and experience
- Pay for remote positions located outside of the US will be determined based on geographic work location, qualifications, experience, and skills