Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with the flexibility to manage your own workspace
- Supportive and collaborative work environment
- Ability to impact patient satisfaction and experience positively
- Engage in continuous improvement through company-wide educational programs

What to Expect (Job Responsibilities):
- Handle inbound patient calls, providing effective information and solutions regarding products and services
- Enter and validate patient demographics and other pertinent information in the digital system
- Verify insurance coverage and discuss patient responsibility for billing
- Create, review, and maintain accurate medical documentation in compliance with regulatory standards
- Serve as the primary point of contact for patients, proactively communicating expected timelines and resolutions for service disruptions

What is Required (Qualifications):
- Minimum educational requirement: High school diploma or GED
- Minimum of two years of experience in a related administrative/customer service role or high-volume inbound call center, with at least 6 months working with healthcare insurance
- Strong organizational skills and attention to detail
- Exceptional written and verbal communication skills
- Ability to work independently and as part of a team

How to Stand Out (Preferred Qualifications):
- Associate's Degree in medical office management or a related field
- Experience with insurance authorization and/or precertification
- Knowledge of home health, DME, and enteral nutrition products
- Previous call center experience

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