This job is now closed
Job Description
- Req#: A3347-25-0000?language=en&page=636&sort=publicationDateDesc
- Maintain a professional and effective receptionist service to patients.
- Provide telephone and face to face access for patients to book, cancel and check appointments as per the patients request and to deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
- Support patients who may have a problem or complaint.
- Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
- Engage in customer service processes & follow policy to provide a high quality, internal and external service standard
- Partake in any training indicated by the senior receptionist or upper management, as appropriate for personal and professional development.
- Qualifications
- Required:
- Educated to GCSE level, with English being one of those GCSE passed, or two years working experience.
- Previous computer training and experience
- Ability to work effectively with others.
- Excellent organisational, time management, communication skills, and attention to detail.
- Ability to work with highly confidential information.
- Preferred:
- Previous experience using SystmOne
- Entry level knowledge of emails and Microsoft products.
- Previous experience of working within the NHS
- Qualifications
- Required:
- Educated to GCSE level, with English being one of those GCSE passed, or two years working experience.
- Previous computer training and experience
- Ability to work effectively with others.
- Excellent organisational, time management, communication skills, and attention to detail.
- Ability to work with highly confidential information.
- Preferred:
- Previous experience using SystmOne
- Entry level knowledge of emails and Microsoft products.
- Previous experience of working within the NHS
Job summary
Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team, on a part-time basis. This role will be covering shifts anytime between 8am-6:30pm, split by morning and afternoon sessions and hours/days worked can be discussed at interview.
Full training will be provided and you will be assigned a main base, however the position will be multi-site and it will be essential that the post-holder can cover all locations. Kings Lynn, Dersingham and Hunstanton.
Our patient support team help make a positive impact on our local community. You will be responsible for providing a high-quality service to patients, across our practices. You can expect to be mentored and supported by the organisation, whilst you are empowered to deliver care and support. You must be able to work collaboratively with the general practice team to meet the needs of patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority. Our patients demand the highest standards of care and if you are conscientious with a strong team-working ethic, then this could be the ideal role for you.
Previous applicants need not apply. We reserve the right to close the job advert as soon as sufficient applications have been received.
Main duties of the job
About us
Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.
We pride ourselves on our impeccable standards of patient care and to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.
Date posted
04 April 2025
Pay scheme
Other
Salary
£12.21 an hour National Living Wage as per age.
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A3347-25-0000
Job locations
Gayton Road Health Centre
Gayton Road
King’s Lynn
PE30 4DY
Doctors Surgery
Valentine Road
Hunstanton
Norfolk
PE36 5DN
Carole Brown Health Centre
Church Lane
Dersingham
King's Lynn
Norfolk
PE31 6GZ
St. Augustines Centre
Columbia Way
King's Lynn
Norfolk
PE30 2LB
Job descriptionJob description
Job responsibilities
Job Description
To maintain a professional and effective receptionist service to patients.
To provide telephone and face to face access for patients to book, cancel and check appointments as per the patients request and to deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
To support patients who may have a problem or complaint and offer viable solutions to them.
To support and deliver a complex appointments system in a large office with many interruptions.
To deal with all information sensitively and in accordance with confidentiality guidelines.
To assist colleagues with all tasks, as required.
To undertake basic prescription administration training, to ensure queries are answered in the absence of prescription team colleagues.
To travel in the locality to cover reception teams, sometimes at short notice.
To be involved in demonstrating/ training of new staff once fully enrolled.
To follow and comply with all policies and procedures, reporting concerns as appropriate.
Fulfilling personal responsibilities for all matters relating to health and safety and risk management.
To engage in customer services processes and policy to provide a high quality internal and external service standard
Partake in any training indicated by the Senior Receptionist or upper management, as appropriate for personal and professional development.
Other relevant duties, including projects, as agreed with the Senior Receptionist.
Qualifications
Required:
Educated to GCSE level, with English being one of those GCSE passed, or two years working experience.
Previous computer training and experience
Ability to work effectively with others.
Excellent organisational, time management, communication skills, and attention to detail.
Ability to work with highly confidential information.
Preferred:
Previous experience using SystmOne
Entry level knowledge of emails and Microsoft products.
Previous experience of working within the NHS
Our patients demand the highest standards of care and if you are conscientious with a strong team-working ethic, then this could be the ideal role for you.
You will be responsible for providing a high-quality service to patients, across our practices. You can expect to be mentored and supported by the organisation, whilst you are empowered to deliver care and support.
You must be able to work collaboratively with the general practice team to meet the needs of patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority.
We pride ourselves on our impeccable standards of patient care and to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.
Job responsibilities
Job Description
To maintain a professional and effective receptionist service to patients.
To provide telephone and face to face access for patients to book, cancel and check appointments as per the patients request and to deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
To support patients who may have a problem or complaint and offer viable solutions to them.
To support and deliver a complex appointments system in a large office with many interruptions.
To deal with all information sensitively and in accordance with confidentiality guidelines.
To assist colleagues with all tasks, as required.
To undertake basic prescription administration training, to ensure queries are answered in the absence of prescription team colleagues.
To travel in the locality to cover reception teams, sometimes at short notice.
To be involved in demonstrating/ training of new staff once fully enrolled.
To follow and comply with all policies and procedures, reporting concerns as appropriate.
Fulfilling personal responsibilities for all matters relating to health and safety and risk management.
To engage in customer services processes and policy to provide a high quality internal and external service standard
Partake in any training indicated by the Senior Receptionist or upper management, as appropriate for personal and professional development.
Other relevant duties, including projects, as agreed with the Senior Receptionist.
Qualifications
Required:
Educated to GCSE level, with English being one of those GCSE passed, or two years working experience.
Previous computer training and experience
Ability to work effectively with others.
Excellent organisational, time management, communication skills, and attention to detail.
Ability to work with highly confidential information.
Preferred:
Previous experience using SystmOne
Entry level knowledge of emails and Microsoft products.
Previous experience of working within the NHS
Our patients demand the highest standards of care and if you are conscientious with a strong team-working ethic, then this could be the ideal role for you.
You will be responsible for providing a high-quality service to patients, across our practices. You can expect to be mentored and supported by the organisation, whilst you are empowered to deliver care and support.
You must be able to work collaboratively with the general practice team to meet the needs of patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority.
We pride ourselves on our impeccable standards of patient care and to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Vida Healthcare
Address
Gayton Road Health Centre
Gayton Road
King’s Lynn
PE30 4DY
Employer's website
Employer details
Employer name
Vida Healthcare
Address
Gayton Road Health Centre
Gayton Road
King’s Lynn
PE30 4DY
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.