Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Salary up to $41,000
- Opportunity for career advancement and growth within the organization
- Flexible remote work arrangement available
- Supportive and inclusive work environment
- Chance to make a positive impact on patient experiences and healthcare delivery

What to Expect (Job Responsibilities):
- Provide technical support to patients and providers, assisting with troubleshooting audio and video issues on virtual platforms
- Manage high volumes of inbound phone calls, ensuring efficient service delivery
- Analyze and resolve technology issues for users with varying levels of technical expertise
- Identify and report common technical issues and trends to management
- Meet call center productivity and quality standards consistently

What is Required (Qualifications):
- High School Diploma required
- Minimum of 2 years of full-time experience in a call center customer service environment
- Knowledge of iOS, Android, Windows, and Desktop Mac systems
- Familiarity with software such as G-Suite products, Google Chrome, Safari, and screen-sharing platforms
- Availability to work an 8-hour shift between 8 am - 6 pm, Monday through Friday

How to Stand Out (Preferred Qualifications):
- Experience working remotely in a customer service role
- Understanding of HIPAA rules and regulations

#HealthcareTechnology #CustomerSupport #RemoteWork #CareerGrowth #PatientExperience

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