Employer Industry: E-commerce and Payment Solutions

Why consider this job opportunity:
- Competitive salary with great benefits including company-sponsored medical, dental, and vision insurance
- Flexible vacation and paid time off policies
- Opportunities for charitable giving with paid time off to volunteer and a donation match program
- Family planning programs and generous parental leave policies
- Hybrid, remote, and flexible work arrangements
- Collaborative and inclusive work culture with diverse employee resource groups

What to Expect (Job Responsibilities):
- Lead and oversee the fraud prevention, disputes, and refunds processes for gift card orders
- Monitor payment transactions to identify emerging fraud trends and implement preventive strategies
- Collaborate with internal teams to develop solutions that minimize fraud and manage payment risks
- Submit evidence to financial institutions to combat payment disputes and recover funds
- Evaluate and process refund requests for gift card orders in compliance with company policies

What is Required (Qualifications):
- Minimum of 3 years of high-volume payments or fraud experience, ideally in transaction processing
- Proven success in managing payments and fraud data, processes, and vendors
- Experience with payments, accounting, and electronic funds transfer/ACH systems
- Strong analytical skills, including proficiency in SQL
- Ability to multitask and prioritize in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience with bank dispute resolution and creating compelling evidence for tracking outcomes
- Familiarity with global payment processors and fraud mitigation vendors
- Bachelor's degree in a relevant field

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