Employer Industry: Business Process Outsourcing (BPO) for HR and Payroll Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Work remotely from anywhere within the continental U.S.
- Reward for innovative thinking and creative collaboration
- Commitment to professional development and upward mobility

What to Expect (Job Responsibilities):
- Serve as the designated Specialist for Payroll Administrative customers while supporting additional payroll, tax, and garnishment clients as needed
- Manage and respond to daily cases, ensuring compliance with service-level agreements and high client satisfaction
- Troubleshoot quarter and year-end audit reports, providing recommendations to clients
- Collaborate with peers and customer teams to support clients and resolve requests
- Meet quality and production metrics while managing multiple projects in a fast-paced environment

What is Required (Qualifications):
- Associate's degree
- Minimum of 3 years of payroll experience, including end-to-end processing, research, payroll logic, and troubleshooting
- At least 1 year of experience with taxes at the Federal, State, and local levels
- Minimum of 1 year of experience with garnishments and a general understanding of their processing
- Advanced proficiency in Microsoft Word and Excel

How to Stand Out (Preferred Qualifications):
- Experience with year-end payroll processes and W2 preparation
- Strong analytical, data entry, and research skills, with excellent problem-solving and mathematical abilities
- Exceptional written and verbal communication skills

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