Employer Industry: Business Process Outsourcing (BPO) for HR and Payroll Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere, offering flexibility in your work environment
- Engaging and collaborative team culture that values innovative thinking and fresh perspectives
- Competitive compensation package with opportunities for bonuses
- Support for professional development and continuous learning

What to Expect (Job Responsibilities):
- Provide full end-to-end payroll processing support for managed payroll customers
- Manage and respond to daily cases to ensure service level agreements and high client satisfaction
- Lead scheduled client calls and participate in new client transitions and service area discussions
- Troubleshoot quarter and year-end audit reports while making recommendations to customers
- Maintain payroll services support documentation and collaborate with customer teams to resolve requests

What is Required (Qualifications):
- Associate's degree
- Minimum of 3 years of payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
- Minimum of 3 years of customer experience with proven skills to operate at this level
- Advanced proficiency with Microsoft Word and Excel
- Strong understanding of payroll taxes, intermediate payroll configuration, and payroll compliance

How to Stand Out (Preferred Qualifications):
- Experience in an outsourcing environment such as payroll or tax, with familiarity in Workday and Salesforce programs

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