Employer Industry: Business Process Outsourcing (BPO) for HR and Payroll Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to work with large, complex Managed Payroll Premium customers
- Innovative and values-based culture that rewards fresh perspectives and creative collaboration

What to Expect (Job Responsibilities):
- Serve as the primary resource for large, complex Managed Payroll Premium customers
- Manage multiple cases to ensure service level agreements and high client satisfaction levels are met
- Coordinate and distribute Managed Payroll work across the team
- Lead client calls and assist with complex Workday configuration of pay components
- Support Professional Services during new customer implementations as needed

What is Required (Qualifications):
- Certified Payroll Professional (CPP) required at the time of hire or 15+ years of customer service and payroll experience involving end-to-end processing
- Associates degree or higher preferred
- Advanced proficiency in Microsoft Word and Excel
- Strong understanding of payroll processes, procedures, and compliance
- Experience with complex payroll configuration and year-end support

How to Stand Out (Preferred Qualifications):
- Experience in an outsourcing environment, payroll, or tax
- Workday Payroll experience
- Knowledge of multi-jurisdiction tax and payroll year-end adjustments
- Systems implementation experience
- Experience with Salesforce programs

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