Employer Industry: Human Capital Management (HCM) SaaS Technology

Why consider this job opportunity:
- Salary up to $28/hour based on experience
- Access to personal and group training with opportunities for career advancement
- Leadership development through individualized support and career mentoring
- Comprehensive benefits package including medical, dental, vision insurance, 401(k) with match, paid time off, and life insurance
- Flexible work environment with remote work options
- Opportunity to make an impact in a growth-focused and collaborative company

What to Expect (Job Responsibilities):
- Provide ongoing support for a dedicated client list and manage overflow requests
- Respond to customer inquiries regarding payroll and HCM products via telephone, email, or chat
- Analyze customer service needs and collaborate with other departments to develop appropriate solutions
- Document support interactions, including inquiries, complaints, and actions taken
- Escalate complex inquiries to higher-level support teams as necessary

What is Required (Qualifications):
- High School diploma or equivalent required
- Minimum of 1-3 years front-line customer service experience
- Knowledgeable about policies, standards, and procedures governing customer support operations
- Experienced in product support, particularly in payroll and human capital management (HCM) products
- Familiar with customer relationship management (CRM) software

How to Stand Out (Preferred Qualifications):
- Associate's degree strongly preferred (Accounting, Business, or Customer Service specialization)
- Bilingual abilities desired
- Competent in technical support, specifically in tier 1 support
- Skilled in inquiry research and response
- Proficient in using help desk software for documenting support interactions

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