Initial Posting Date:

11/12/2024

Application Deadline:

11/19/2024

Agency:

Department of Consumer & Business Services

Salary Range:

$3,948 - $5,483

Position Type:

Employee

Position Title:

PBM Administrative Specialist (Administrative Specialist 2)

Job Description:

Our mission...

To protect and serve Oregon's consumers and workers while supporting a positive business climate.

The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses.

This position is with the Division of Financial Regulation (DFR). DFR’s mission supports that of the department by protecting Oregonians’ access to fair products and services through education, regulation, and consumer assistance. The division is responsible for ensuring the safety and soundness of financial institutions, the availability and affordability of financial products, and the fair treatment of consumers. Functions include licensing, regulating, and monitoring the conduct of banks, credit unions, financial services providers, health care service contractors, insurance companies, and licensed or registered agents of such entities.

This position is represented by the Service Employees International Union (SEIU).

Recruitment Timeline:

*These dates are approximate and are subject to change.*

Recruitment closes: November 19, 2024

1st round interviews: early December

2nd round interviews: mid/late December

Anticipated start date: Early January

What’s in it for you:

• Rewarding work in a productive and creative environment

• Colleagues who are passionate about public service

• Work/life balance, 11 paid holidays a year, and a competitive benefits package

• Advancement and learning opportunities that will help grow your career with the State of Oregon

• Possible eligibility for the Public Service Loan Forgiveness Program

This position is eligible for hybrid remote work on a part-time basis once the incumbent has gained the proficiency to perform work independently. Regularly scheduled in-office hours are required at least two days a week. The incumbent may also be asked to work in- office for trainings, team meetings and other events on an as-needed basis.

Here’s what you will do:

As the PBM Administrative Specialist, you will provide administrative, operational, and program support for the Pharmacy Benefit Manager (PBM) Compliance team and the Consumer Education and Engagement team. Duties include:

• Preparing correspondence consisting of reports, memos, letters, or other information as necessary

• Arranging meetings with division staff and industry stakeholders

• Attending meetings, taking notes, and preparing memos on the content of those meetings

• Receiving and independently handling telephone and written inquiries regarding Oregon statues and rules regarding PBM compliance

• Managing complaint intake procedure, monitoring complaint inbox, and entering complaints in the appropriate tracking tools to ensure excellent customer service for complainants

• Compiling reports using databases and other sources

• Compiling statistics to measure progress of programs to complete necessary workload measures

For a complete listing of the duties and responsibilities of this position, please review the position description by clicking here.

Here’s what you need to qualify:

Minimum Qualifications:

• Three years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis

OR

• An associate degree in general office occupations and two years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis

OR

• An equivalent combination of education and experience

Requested Skills:

• Strong attention to detail

• Excellent organizational skills

• Comfortable independently tracking a wide range of tasks and responsibilities that compete for time and attention

• Independently motivated

• Comfortable with digital file systems

• Comfortable learning new digital database tools

• Comfortable dealing with unhappy customers

Application information:

• A resume and cover letter are required for this job posting . Please attach them in the “Resume / Cover Letter” section of the application.

• Please ensure that you clearly demonstrate in your application materials that you meet the qualifications listed and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.

• You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.

Additional information:

• Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.

• This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

• Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.

• We hire preferred workers! For more information, please visit our website: Preferred Worker Program.

• The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States.

Helpful links and contact information:

Learn more about DCBS

Understanding the State Application Process

Help and Support webpage

For more information you may contact us by e-mail at DCBS.Recruiting@dcbs.oregon.gov or by phone at 503-378-3200.

DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. For more information, please visit our diversity, equity and inclusion webpage .