This job is now closed
Job Description
- Req#: L0042-25-0141?language=en&page=874&sort=publicationDateDesc
- Maintain registration with the relevant regulator (i.e. CQC), ensuring compliance with regulatory and best practice standards (e.g. RRN and STOMP) and that all notifications to a regulatory body / external agencies are made as required.
- Ensure the service and all colleagues are always inspection ready, focusing on fanatical attention to detail (FAD) and that when rated nothing less than perfection is acceptable.
- Responsible for maintaining up to date knowledge of all ACG Standard Operating Procedures (SOP) and ensure that all processes are adhered to and regularly monitored to ensure compliance.
- Using PowerBI and Nourish reports to carry out regular meetings with the team and identify areas of improvement always looking for new and improved ways of working as well as celebrating when progress is made.
- Necessary to have a relevant leadership qualification for example Level 5 Diploma
- Formal qualification relevant to the field of Positive Behaviour Support, and / or reducing restrictive interventions, or relevant equivalent
- Teaching qualification/train the trainer in MAYBO, or relevant equivalent
- Previous health and social care experience at management level, ideally with multi-site leadership experience.
- 5+ years leadership experience of leading services specifically designed for individuals with complex needs, including 2+ years’ experience leading complex PBS services.
- Experience setting up new services and leading staff to achieve excellent outcomes.
- Experience of managing budgets desirable.
- Experience of making informed decisions sometimes in difficult circumstances.
- Knowledge of the CQC regulations for the service, the Mental Capacity Act (MCA), Health and Safety Act, Deprivation of Liberty Safeguards (DoLS), Safeguarding frameworks and RRN standards.
- In depth knowledge of positive behaviour support model & strategies
- Understanding and creating PBSP with functional understanding of behaviours of concern & corresponding plans of care
- Significant experience supporting individuals who do not primarily use words to communicate and may have a diagnosis of Autism, a Learning disability, and/or dual diagnosis with Mental Health
- Strong knowledge and demonstrable experience of governance processes within social care
- Strong leadership and management skills, with the ability to influence and drive change.
- Ability to work as part of a team and as an individual and able to provide direction to all colleagues in the service.
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
- ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
- Maintain registration with the relevant regulator (i.e. CQC), ensuring compliance with regulatory and best practice standards (e.g. RRN and STOMP) and that all notifications to a regulatory body / external agencies are made as required.
- Ensure the service and all colleagues are always inspection ready, focusing on fanatical attention to detail (FAD) and that when rated nothing less than perfection is acceptable.
- Responsible for maintaining up to date knowledge of all ACG Standard Operating Procedures (SOP) and ensure that all processes are adhered to and regularly monitored to ensure compliance.
- Using PowerBI and Nourish reports to carry out regular meetings with the team and identify areas of improvement always looking for new and improved ways of working as well as celebrating when progress is made.
- Necessary to have a relevant leadership qualification for example Level 5 Diploma
- Formal qualification relevant to the field of Positive Behaviour Support, and / or reducing restrictive interventions, or relevant equivalent
- Teaching qualification/train the trainer in MAYBO, or relevant equivalent
- Previous health and social care experience at management level, ideally with multi-site leadership experience.
- 5+ years leadership experience of leading services specifically designed for individuals with complex needs, including 2+ years’ experience leading complex PBS services.
- Experience setting up new services and leading staff to achieve excellent outcomes.
- Experience of managing budgets desirable.
- Experience of making informed decisions sometimes in difficult circumstances.
- Knowledge of the CQC regulations for the service, the Mental Capacity Act (MCA), Health and Safety Act, Deprivation of Liberty Safeguards (DoLS), Safeguarding frameworks and RRN standards.
- In depth knowledge of positive behaviour support model & strategies
- Understanding and creating PBSP with functional understanding of behaviours of concern & corresponding plans of care
- Significant experience supporting individuals who do not primarily use words to communicate and may have a diagnosis of Autism, a Learning disability, and/or dual diagnosis with Mental Health
- Strong knowledge and demonstrable experience of governance processes within social care
- Strong leadership and management skills, with the ability to influence and drive change.
- Ability to work as part of a team and as an individual and able to provide direction to all colleagues in the service.
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
- ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
- Necessary to have a relevant leadership qualification for example Level 5 Diploma
- Formal qualification relevant to the field of Positive Behaviour Support, and / or reducing restrictive interventions, or relevant equivalent
- Teaching qualification/train the trainer in MAYBO, or relevant equivalent
- Previous health and social care experience at management level, ideally with multi-site leadership experience.
- 5+ years leadership experience of leading services specifically designed for individuals with complex needs, including 2+ years experience leading complex PBS services.
- Experience setting up new services and leading staff to achieve excellent outcomes.
- Experience of managing budgets desirable.
- Experience of making informed decisions sometimes in difficult circumstances.
- Necessary to have a relevant leadership qualification for example Level 5 Diploma
- Formal qualification relevant to the field of Positive Behaviour Support, and / or reducing restrictive interventions, or relevant equivalent
- Teaching qualification/train the trainer in MAYBO, or relevant equivalent
- Previous health and social care experience at management level, ideally with multi-site leadership experience.
- 5+ years leadership experience of leading services specifically designed for individuals with complex needs, including 2+ years experience leading complex PBS services.
- Experience setting up new services and leading staff to achieve excellent outcomes.
- Experience of managing budgets desirable.
- Experience of making informed decisions sometimes in difficult circumstances.
Job summary
Come and join one of the UKs largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone. We have an exciting opportunity for a Positive Behavioural Support (PBS) Complex Operations Manager (Registered) to join Active Care Group covering our complex PBS supported living services.
Main duties of the job
The PBS Complex Operations Manager (COM) is responsible for the delivery of high-quality, person-centred complex positive behavioural support services in compliance with regulatory standards and all relevant legislation. The COM has full ownership or accountability for their services, putting obsession for the wellbeing of the individual at the forefront and always striving to be the very best UK Employer by leading, managing and inspiring their team whilst maintaining 100% occupancy, achieving financial targets and delivering operational excellence. The role will include services within the Croydon, Caterham and Slough regions.
About us
Active Care Group are a pioneering national provider of complex care services, delivering pathways and better outcomes for people. We have a collaborative and holistic approach to care underpinned by proven clinical and therapeutic expertise. We specialise in supporting young people and adults with complex needs to make positive progress and lead happier, more independent lives.
Date posted
07 April 2025
Pay scheme
Other
Salary
£50,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
008468
Job locations
Croydon - Complex PBS Supported Living Services
Remote
Croydon
CR0 4PT
Job descriptionJob description
Job responsibilities
What you'll be doing:
A full list of role responsibilities can be found in the job description
What you'll have:
Qualifications and Experience
Knowledge and Skills
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.
What to look forward to:
Job responsibilities
What you'll be doing:
A full list of role responsibilities can be found in the job description
What you'll have:
Qualifications and Experience
Knowledge and Skills
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.
What to look forward to:
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Qualifications
Essential
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Active Care Group
Address
Croydon - Complex PBS Supported Living Services
Remote
Croydon
CR0 4PT
Employer's website
Employer details
Employer name
Active Care Group
Address
Croydon - Complex PBS Supported Living Services
Remote
Croydon
CR0 4PT
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.