ProtoCall Services

Peer Support Specialist - Fully Remote in Rio Rancho, New Mexico


Pay$20.85 / hour
LocationRio Rancho/New Mexico
Employment typeOther

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  • Job Description

      Req#: 201690
      Employer Industry: Crisis Intervention Services

      Why consider this job opportunity:
      - Salary up to $20.85 hourly
      - Comprehensive benefits including medical, dental, and life insurance, as well as a 401k plan
      - PTO package that earns up to 4 weeks of vacation during your first year
      - Company-matched student loan repayment
      - Opportunity to work from home in a distraction-free environment
      - Recognized for outstanding workplace culture with awards for Top Workplaces in 2020 and 2022

      What to Expect (Job Responsibilities):
      - Provide peer support over the phone, connecting with individuals in need
      - Build rapport and engage with clients while maintaining HIPAA compliance
      - Offer information and resources to callers seeking assistance
      - Remain calm and professional while multitasking during calls
      - Work a primary schedule from 3:30 PM to 11:30 PM Mountain Time, including holidays and weekends

      What is Required (Qualifications):
      - High school diploma or GED
      - Certification as a Peer Support Worker, Family Peer, Wraparound, or equivalent
      - Accepted certifications: CFPSW, CPSW, and CWF or equivalent
      - Current experience as a peer with a willingness to acquire certification in accordance with applicable laws and regulations
      - Commitment to maintaining confidentiality and professionalism while handling sensitive information

      How to Stand Out (Preferred Qualifications):
      - Previous experience in crisis intervention or peer support roles
      - Familiarity with the New Mexico Crisis and Access Line (NMCAL)
      - Strong interpersonal skills and ability to build relationships with diverse individuals
      - Demonstrated commitment to personal recovery and growth
      - Ability to participate in ongoing training and team-building activities

      #CrisisIntervention #PeerSupport #WorkFromHome #MentalHealthSupport #TopWorkplaces

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      ProtoCall Services, Inc., is the nation’s leading provider for specialty telephonic behavioral health services.