The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

**Current WGU employees must submit their internal application before 12/18/2023 to be considered for the position.**

The People &Talent People Support Specialist II is a dynamic and challenging role that meaningfully impacts Western Governors University’s (WGU) employee experience and People & Talent operations.

This role is part of a team that is responsible for providing answers and guidance to employees, encouraging self-service where appropriate, and supporting a wide range of behind-the-scenes functions vital to the delivery of P&T services, programs, and policies. The team works alongside and continuously collaborates with subject matter experts (SMEs) throughout P&T.

The P&T People Support Specialist II is a great way to expand or build a career in human resources as it directly supports the employee experience, including recruitment, payroll, compensation, benefits, employee relations, diversity, people development and more. This position also performs advanced administrative/operational/customer support duties that require independent initiative and judgment.

Essential Functions and Responsibilities:

• Onboard new employees, completing all essential tasks post-offer acceptance through day one and beyond.

• Provide impeccable service and support through accurate and timely responses to employees’ P&T-related questions.

• Perform actions related to employees’ work and life events in accordance with established training and procedures.

• Process unemployment claims

• Conduct verification of employment

• Data reconciliation

• Partner with People Tech in updates throughout the year

• Trouble shooting

• Collaborate with P&T People Center team members and P&T SMEs to continuously improve and streamline the employee experience and certain related operations.

• Write, read, and interpret technical HR materials, contracts, plans, policies, and related documents.

• Participate in on-going training around effectively responding to employee inquiries, core subjects across P&T, and the use of case management tools and people systems.

• Process routine system transactions in a manner consistent with established procedures and deadlines.

• Perform all tasks and duties in accordance with established service levels (SLAs).

• Suggest opportunities for process improvement and implementation of best-practice solutions.

• Consistently applies strong analytical orientations, attention to detail, and business acumen.

• Effectively models WGU leadership principles and cultural beliefs across all aspects of the role.

• Maintain confidentiality, neutrality, and calm in addressing sensitive situations.

• Promotes continuous improvement.

Knowledge, Skill and Abilities:

• Ability to work both independently and as a collaborative team member.

• Ability to manage and prioritize workflow; excellent organizational skills.

• A collaborative self-starter, with the ability to thrive in a fast-paced environment.

• Detail-oriented with effective time management skills.

• Very strong work ethic, cultural competency, collaborative orientation, and eagerness to take on new assignments.

• Strong interpersonal skills in dealing proactively with all levels of internal and external individuals.

• A keen interest in contributing to the success of the team and each of its members, including actively fostering a feeling of belonging within everyone.

• The ability to make professional presentations and to communicate technical matters effectively and persuasively in writing, through emails and reports, or verbally.

• Ability to recognize possible root causes, identify drivers of outcomes, and recommend improvements. Collaborate with P&T SMEs as needed.

• Demonstrated strong proficiency with MS Office products.

• Ability to develop a working knowledge of human resources trends, laws, and regulations.

Competencies:

• Works to achieve day-to-day objectives with a significant impact on the job area.

• The work is performed independently under limited supervision and consists of tasks that may require discretion within established operational boundaries and procedures.

• Problems and issues faced are unclear and may require some analysis to understand and resolve.

• Employs minor changes in activities and processes to solve problems or improve effectiveness of area.

• Expected to develop solutions independently, with manager review.

• Explains practices, procedures, and policies to reach agreement.

• Works to achieve operational targets within job areas impacting department, function, or office results.

Job Qualifications:

Minimum Qualifications:

• High school diploma

• 2-4 years Human Resources experience

• Superb verbal and written communications skills

• Experience entering and maintaining data within computers systems

• Demonstrated proficiency in MS Office Products – Excel, Word, and PowerPoint

• Knowledge of help desks, including help desk support software, such as Service Now

Preferred Qualifications:

• Bachelor’s Degree

• General knowledge of Benefits, Compensation, Payroll and Talent Acquisition processes

• HR-related certification or degree or demonstrated progress toward such

• ServiceNow or Workday experience

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

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As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.