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Grade 23

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CLOSE DATE

11/13/2023

SUMMARY

Personal Computer (PC)/Network Technicians are responsible for providing computer and network-related solutions for end users within their respective organizations. Employees in this position install and maintain computer hardware/software, provide technical support and troubleshooting suggestions for end users, diagnose various technical problems (e.g., connectivity issues, malfunctioning peripherals), provide user-oriented training, and participate in professional development activities (e.g., research, seminars) to stay abreast of current trends and innovations in their field. PC/Network Technicians work almost exclusively in an office setting using standard office equipment (e.g., computer, phone, copier) and have no supervisory responsibilities to subordinate personnel.

TYPICAL JOB DUTIES:

• Installs and configures software, hardware, and computer peripherals.
• Applies updates to installed software and operating systems.
• Determines the type of software to install on the computer as needed by the user based on the user’s department, location, and job function.
• Establishes user accounts and sets user permissions for various software systems and subsystems.
• Maintains computer systems, peripherals, and relevant equipment as needed to ensure efficient performance.
• Works at the Help Desk in order to assist end users via phone.
• Downloads and installs software updates for feature improvement and security purposes.
• Reviews computer logs to determine if a computer on the network is infected by a computer virus.
• Diagnoses and troubleshoots connectivity issues and technical problems with software, operating systems, and hardware.
• Re-installs/connects hardware to refresh the connection or software to rewrite the Dynamic Link Library files (DLL) files.
• Removes viruses, spyware, or unauthorized software from various computing devices.
• Troubleshoots hardware and software configuration to determine the area of the problem.
• Conducts research to complete tasks, solve problems, or to determine the software/hardware need of users.
• Trains end users on applications, PC, hardware, and software use.

MINIMUM QUALIFICATIONS:

Option A:

• Experience repairing and replacing, computers, and/or computer hardware (e.g., internal components, peripherals).

• Experience troubleshooting computer networking issues on a computer using system tools (e.g. command line prompts for ping, ipconfig, tracert, speed tests).

• Experience using networking diagnostic tools and equipment to troubleshoot networking issues (e.g., toners, cable tester).

Option B:

• Associate's degree in Computer Repair, Computer Networking, or related field.

Option C:

• Computer Information Systems Certificate (e.g., Networking, Computer Repair, CompTIA A+).

PREFERRED QUALIFICATIONS:

• 2-3 years of experience as a PC Network Technician.

COMPETENCIES:

• Adaptability & Flexibility.

• Computer & Technology Operations.

• Creativity & Innovation.

• Heavy Equipment & Vehicle Use.

• Mathematical & Statistical Skills.

• Oral Communication & Comprehension.

• Physical Abilities.

• Planning & Organizing.

• Problem Solving & Decision Making.

• Professionalism & Integrity.

• Psychomotor Abilities.

• Researching & Referencing.

• Reviewing, Inspecting & Auditing.

• Self-Management & Initiative.

• Sensory Abilities.

• Small Tool & Equipment Use.

• Teamwork & Interpersonal.

• Technical & Job-Specific Knowledge.

• Technical Skills.

• Training & Facilitation.

• Written Communication & Comprehension.

CRITICAL KNOWLEDGES:

• Knowledge of networking capabilities and methods (e.g., TCP/IP, VMware, VPN).

• Knowledge of computer systems including design, construction, and operation.

• Knowledge of physical equipment that contribute to a computer system, such as circuit boards, keyboard and mouse, monitor, printer, power supply and storage devices.

WORK ENVIRONMENT:

• Work is conducted almost exclusively indoors in an office setting and involves use of standard office equipment, such as computer, phone, copier, etc.

• Work involves use of tools and equipment necessary for the repair of personal computers, local networks, or PC peripherals.

PHYSICAL DEMANDS:

• Job involves physical exertion required for sustained periods of light physical activity such as walking or standing.

• May involve occasional light lifting of items or objects weighing up to 25 lbs.

DISCLAIMER: This job description is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required to do the job and may be changed at the discretion of the Personnel Board at any time.

SPECIAL ACCOMMODATIONS

Persons requiring special conditions to accommodate a disability when completing the application should contact the Personnel Board at 205-279-3500 before the announcement closing date. Qualified applicants who believe they will need reasonable accommodation in the examination process should complete and submit an Accommodation Request Form. You may obtain an Accommodation Request Form by contacting our ADA Ombudsperson at ADAO@pbjcal.org, or by accessing the "Request for Accommodation" form through the following website: http://www.pbjcal.org/

AN EQUAL OPPORTUNITY EMPLOYER

The Personnel Board of Jefferson County (Personnel Board) provides a public personnel system based on merit principles. The Personnel Board strives for the constant improvement of the public service by employing and developing the best qualified persons available. The Personnel Board provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, creed, religion, political beliefs, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Employment decisions are made by the Merit System municipality or governmental agency in which the position exists. Each Merit System municipality, agency, or jurisdiction administers its own equal employment opportunity programs in compliance with applicable state and/or federal laws and regulations.