Employer Industry: Digital Banking and Payments

Why consider this job opportunity:
- Salary up to $20.75
- Opportunity for career advancement and growth within the organization
- Work remotely with the flexibility of choosing between 100% remote, combo, or on-site work
- Monthly internet reimbursement and home office setup allowance provided
- Collaborative culture focused on employee development and making a difference
- New hire training experience and ongoing support from coaches

What to Expect (Job Responsibilities):
- Handle complex customer service inquiries and problems via telephone, digital, or chat channels
- Utilize effective communication and problem-solving skills to address customer inquiries
- Manage and escalate risk and customer-impacting issues to management
- Navigate computerized systems for responding and troubleshooting customer questions
- Document customer files and provide satisfactory solutions within reasonable limits

What is Required (Qualifications):
- High School Diploma or GED
- 1+ years of Customer Service experience
- Quiet workspace for remote work with minimum internet speed requirements
- Ability to utilize discretionary authority to satisfy customer needs
- Proficiency in using standard screens, scripts, and procedures for customer interactions

How to Stand Out (Preferred Qualifications):
- Experience in a similar role within the digital banking or payments industry

#DigitalBanking #CustomerService #RemoteWork #CareerDevelopment #CompetitivePay

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