Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary of $19/hr plus shift differential
- Opportunity to work from home after 120 days
- Medical, dental, and vision benefits effective the first day of the month following 30 days of employment
- Generous PTO policy with 100 hours preloaded and increased to 140 hours upon anniversary
- Tenure vacation bonus of $1,000 after 3 years and $2,500 after 5 years
- Supportive and collaborative work environment that emphasizes professionalism and customer service

What to Expect (Job Responsibilities):
- Provide external customer service support by addressing program service inquiries
- Collaborate with call center representatives to enhance customer service quality
- Guide callers through requirements for processing pharmacy benefit investigations
- Handle customer calls and provide accurate answers to queries and concerns
- Offer de-escalation support and resolution for dissatisfied customers

What is Required (Qualifications):
- Minimum of 3 years of experience in a direct-to-consumer or customer service environment
- High School diploma or equivalency required
- Ability to learn quickly, multitask, and possess basic knowledge of Microsoft Office Suite
- Strong problem-solving and conflict resolution skills
- Highly reliable with excellent attendance and punctuality

How to Stand Out (Preferred Qualifications):
- 2 years of higher education
- Previous work experience in a highly dynamic and changing environment

#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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